IT Helpdesk Trainee: Training & Mentorship in IT Infra

TWK Agri; Pietermaritzburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

TWK Agri in Pietermaritzburg, KwaZulu-Natal, is offering an IT Trainee position in the IT Infrastructure unit. The role focuses on providing first-line technical support, hardware/software troubleshooting, and assisting with IT asset deployment and network maintenance.

The ideal candidate has Matric/Grade 12 and is pursuing IT studies. This entry-level position provides training and mentorship to develop networking, Microsoft 365, cybersecurity, and end-user support skills.

Qualifications

• Matric/Grade 12 required or equivalent.
• Certificate, Diploma or studies towards IT-related qualification (advantageous).
• Basic understanding of computer hardware and peripherals.
• Knowledge of Windows OS and MS 365 applications.

Responsibilities

• Provide first-line remote and on-site IT support via Helpdesk.
• Troubleshoot hardware, software, printer and connectivity issues.
• Log and update support tickets in JIRA.
• Assist with IT asset deployment and equipment setup.
• Maintain IT asset records and assist with stock control.

Skills

Windows OS knowledge

Microsoft 365

Networking basics

Hardware fundamentals

IT support fundamentals

Education

Matric / Grade 12

Certificate/Diploma in IT or related field

Tools

JIRA

Job description

TWK Agri in Pietermaritzburg, KwaZulu-Natal, is offering an IT Trainee position in the IT Infrastructure unit. The role focuses on providing first-line technical support, hardware/software troubleshooting, and assisting with IT asset deployment and network maintenance.

The ideal candidate has Matric/Grade 12 and is pursuing IT studies. This entry-level position provides training and mentorship to develop networking, Microsoft 365, cybersecurity, and end-user support skills.