Junior IT Support & Networking Trainee

TWK Agri; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TWK Agri in Pietermaritzburg, KwaZulu-Natal, is seeking an IT Trainee to support users, troubleshoot hardware and software, and assist with IT asset management. The role offers hands-on training and mentorship within the IT division.

You will gain experience across desktops, laptops, printers, and mobile devices, while developing networking and cybersecurity knowledge. Ideal candidates have a Matric/Grade 12 and an IT-related qualification or ongoing studies.

Qualifications

• Matric/Grade 12 required or equivalent.
• IT-related certificate, diploma, or ongoing studies in IT are advantageous.
• Basic IT troubleshooting skills are required.
• Knowledge of Windows operating system is required.
• Familiarity with Microsoft 365 applications is advantageous.
• Understanding of networking fundamentals is required.

Responsibilities

• Provide first-line remote and technical support to users via the IT Helpdesk.
• Assist with troubleshooting hardware, software, printer, and connectivity issues.
• Log and update support tickets accurately on JIRA.
• Escalate complex issues to IT Technicians when required.
• Ensure compliance with company IT policies, standards, and security requirements.
• Assist with IT asset deployment and stock control.

Skills

First-line IT support

Windows OS knowledge

Microsoft 365 knowledge

Networking fundamentals

Hardware & peripherals knowledge

Printers & mobile devices knowledge

Education

Matric/Grade 12

IT-related certificate/diploma or studies toward IT

Job description

TWK Agri in Pietermaritzburg, KwaZulu-Natal, is seeking an IT Trainee to support users, troubleshoot hardware and software, and assist with IT asset management. The role offers hands-on training and mentorship within the IT division.

You will gain experience across desktops, laptops, printers, and mobile devices, while developing networking and cybersecurity knowledge. Ideal candidates have a Matric/Grade 12 and an IT-related qualification or ongoing studies.