IT Helpdesk Analyst

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Retirement fund benefits

Cross-training and professional dev

Job summary

Placements24 is seeking a dedicated IT Helpdesk Analyst in Welkom, Free State, to support staff in a hybrid work setting. You will be the first point of contact for IT issues, diagnosing and resolving problems to minimize downtime and disruption.

The role requires strong customer service, 1–3 years of helpdesk experience, and familiarity with Windows, macOS, AD, and networking. Apply to join a collaborative team with growth opportunities.

Qualifications

• 1–3 years in an IT helpdesk or technical support role.
• Proficiency in troubleshooting Windows and macOS environments.
• Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.
• Experience with IT ticketing systems like Spiceworks or Freshdesk.

Responsibilities

• Respond to IT support requests via phone, email, and ticketing system.
• Install, configure, and troubleshoot hardware, software, and network issues for end-users.
• Provide support for desktop applications, operating systems, and peripherals.
• Manage user accounts, permissions, and access controls.
• Maintain IT inventory and asset records.
• Assist with setup and maintenance of meeting room technology.
• Create and update IT support documentation and user guides.
• Escalate unresolved issues to senior IT staff or vendors.
• Participate in IT projects and system upgrades.
• Ensure adherence to IT policies and security best practices.

Skills

Windows troubleshooting

macOS support

Office 365

Active Directory

Networking basics

Ticketing systems

Customer service

Education

CompTIA A+

Tools

Spiceworks

Freshdesk

Job description

Our client, a growing financial services firm, is looking for a dedicated IT Helpdesk Analyst to join their team in **Welkom, Free State**. This hybrid role offers the chance to provide essential technical support to internal staff, ensuring smooth daily operations and minimal disruption. You will be the first point of contact for all IT-related issues, diagnosing and resolving problems efficiently and effectively. The ideal candidate is technically adept, possesses excellent customer service skills, and thrives in a collaborative team environment. This position is crucial for maintaining the technological infrastructure that supports our client's critical business functions in **Welkom**. Join a company that invests in its employees and offers a stable, supportive work environment.

Key Responsibilities

• Respond to IT support requests via phone, email, and ticketing system.
• Install, configure, and troubleshoot hardware, software, and network issues for end-users.
• Provide technical assistance and guidance on desktop applications, operating systems, and peripherals.
• Manage user accounts, permissions, and access controls.
• Maintain IT inventory and asset management records.
• Assist with the setup and maintenance of meeting room technology.
• Create and update IT support documentation and user guides.
• Escalate unresolved issues to senior IT staff or vendors as needed.
• Participate in IT projects and system upgrades.
• Ensure adherence to IT policies and security best practices.

Requirements

• 1-3 years of experience in an IT helpdesk or technical support role.
• Proficiency in troubleshooting Windows and macOS environments.
• Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.
• Experience with IT ticketing systems (e.g., Spiceworks, Freshdesk).
• Strong problem-solving and analytical skills.
• Excellent interpersonal and communication skills, with a patient and helpful demeanor.
• Ability to manage multiple tasks and prioritize effectively in a hybrid work setting.
• Located in or able to commute to **Welkom, Free State**.
• A relevant IT certification (e.g., CompTIA A+) is an advantage.
• A proactive attitude towards learning new technologies.

Benefits

• A starting annual salary of ZAR.
• Health insurance and retirement fund benefits.
• Opportunities for cross-training and professional development in IT.
• A positive and collaborative hybrid work culture.
• Access to modern IT equipment and resources.
• Generous annual leave allowance.