IT Helpdesk Support Analyst

Placements24; Randburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Pension fund with company contribution

Generous leave allowances

Continuous learning and certifications

Job summary

Placements24 is seeking an experienced IT Helpdesk Support Analyst to join their Randburg team in a hybrid role. You will provide first and second-level support, diagnose and resolve hardware, software, and network issues, and assist with mobile device setups and remote access.

The role emphasizes strong communication and incident documentation. Ideal candidates have 3+ years in IT helpdesk, proficiency with Windows OS, Office, and Active Directory, and relevant certifications.

Qualifications

• Minimum 3 years in an IT helpdesk or technical support role.
• Strong knowledge of Windows OS, Office Suite, and Active Directory.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Excellent communication and ability to explain technical concepts to non-technical users.
• Bachelor's degree in Computer Science or IT is a plus; relevant certifications desirable.

Responsibilities

• Provide first and second-level IT support to employees across departments.
• Respond to helpdesk tickets, emails, and phone calls in a timely and professional manner.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions within Active Directory.
• Assist with setup and troubleshooting of mobile devices and remote access solutions.
• Document all support activities, solutions, and user guides in the IT knowledge base.
• Escalate complex issues to senior IT staff or specialized teams when necessary.
• Perform routine system checks and maintenance tasks.
• Contribute to IT projects and initiatives as required.

Skills

Windows OS

Active Directory

Networking

Customer communication

Remote support

Education

Bachelor's degree in CS/IT

CompTIA A+

Network+ certification

Tools

Microsoft 365

Remote Desktop

TCP/IP troubleshooting tools

Job description

About the Role

Our client, a prominent financial services firm, is seeking an experienced IT Helpdesk Support Analyst to join their team in Randburg, Gauteng . This role offers a hybrid work arrangement, balancing on-site responsibilities with remote flexibility. You will be responsible for providing critical technical support to end-users, resolving IT issues, and maintaining the integrity of the IT infrastructure. The ideal candidate possesses strong diagnostic skills, a comprehensive understanding of IT systems, and a commitment to providing efficient and effective support. This is an excellent opportunity to grow within a leading organization in the financial sector.

Key Responsibilities

• Provide first and second-level IT support to employees across various departments.
• Respond to helpdesk tickets, emails, and phone calls in a timely and professional manner.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions within Active Directory.
• Assist with the setup and troubleshooting of mobile devices and remote access solutions.
• Document all support activities, solutions, and user guides in the IT knowledge base.
• Escalate complex issues to senior IT staff or specialized teams when necessary.
• Perform routine system checks and maintenance tasks.
• Contribute to IT projects and initiatives as required.

Requirements

• Minimum of 3 years of experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and Active Directory.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Proficiency in diagnosing and resolving hardware and software issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are highly desirable.
• Ability to work independently and collaboratively in a hybrid environment.
• Strong organizational and time management skills.
• Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
• Must be able to work on-site in Randburg, Gauteng for designated days.

Benefits

• Annual salary of ZAR .
• Hybrid work model offering a balance of remote and office work.
• Comprehensive health and wellness benefits.
• Pension fund with company contributions.
• Generous annual leave and sick leave allowances.
• Opportunities for continuous learning and professional certifications.
• Access to advanced IT training programs.
• Collaborative and dynamic work environment.
• Career development path within the IT department.
• Performance bonuses.