Helpdesk Support Analyst - Pretoria

Placements24; Pretoria; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Health & wellness benefits

Retirement fund contributions

Continuous learning opportunities

Career advancement

Hybrid in-office work model

Job summary

Placements24 is seeking a skilled Helpdesk Support Analyst to join a large financial services institution in Pretoria, Gauteng. You will provide timely IT support to internal users, diagnose hardware, software, and network issues, and guide end-users through solutions in a hybrid work setup.

The role emphasizes strong troubleshooting, clear communication, and the ability to document issues and assist in IT process improvements while working across Windows, Office, and common business apps.

Qualifications

• Proven experience as a Helpdesk Support Analyst or similar IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are an advantage.

Responsibilities

• Respond to and resolve IT support requests from internal users via ticketing system, phone, and email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, printers, and peripherals.
• Provide end-user support and training on applications and IT best practices.
• Escalate complex technical issues to senior IT staff or specialized teams.
• Maintain accurate documentation of IT assets, configurations, and support activities.
• Assist in IT inventory management and process improvements.

Skills

Windows OS

Microsoft Office

TCP/IP

DNS

DHCP

Troubleshooting

Communication

Education

CompTIA A+

ITIL Foundation

Tools

ServiceNow

Jira Service Desk

Job description

About the Role

Our client, a large financial services institution, is seeking a skilled Helpdesk Support Analyst to join their team in Pretoria, Gauteng . This role is essential for providing timely and effective technical support to internal users, ensuring the smooth operation of IT systems and services. The ideal candidate will have a strong technical aptitude, excellent troubleshooting skills, and a commitment to delivering high-quality support. You will be responsible for diagnosing and resolving hardware, software, and network issues, as well as providing guidance and training to end-users. This position offers a hybrid work model, combining the benefits of in-office collaboration with the flexibility of remote work. Join a stable and reputable organization that invests in its employees' growth and development. Be part of a team dedicated to maintaining robust IT infrastructure in the Pretoria area.

Key Responsibilities

• Respond to and resolve IT support requests from internal users via helpdesk ticketing system, phone, and email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Provide end-user support and training on various applications and IT best practices.
• Escalate complex technical issues to senior IT staff or specialized teams.
• Maintain accurate documentation of IT assets, configurations, and support activities.
• Assist in the management and maintenance of IT inventory.
• Contribute to the improvement of IT support processes and procedures.

Requirements

• Proven experience as a Helpdesk Support Analyst or similar IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are an advantage.
• Ability to work effectively in a hybrid environment, potentially requiring some in-office presence in Pretoria .

Benefits

Our client offers a competitive salary, comprehensive health and wellness benefits, and retirement fund contributions. You will have access to continuous learning opportunities, career advancement paths within the IT department, and a supportive team environment. The hybrid work arrangement provides flexibility, and the role is based in a well-equipped Pretoria office. Enjoy the stability of working for a leading financial institution.