IT Desktop Support Technician

Boardroom Appointments; KwaZulu-Natal; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Boardroom Appointments is seeking an IT Desktop Support Technician to manage and coordinate IT service requests, monitor incidents, and provide reliable desktop support across local and remote sites.

The role requires a Matric certificate, A+ and N+ certifications, and 10+ years in a similar, service-oriented IT environment. Strong AD, software installation, and general IT administration skills are essential.

Qualifications

• Matric certificate required.
• A+ and N+ certifications required.
• 10+ years of relevant experience.
• Experience in a service-oriented environment.
• Strong IT administration and desktop support experience.
• Proficient in Active Directory.

Responsibilities

• Track and coordinate IT service requests.
• Follow up and monitor incidents to ensure timely resolution.
• Perform general IT administration tasks.
• Assist with basic project administration.
• Conduct PC maintenance, updates, and upkeep.
• Install and configure software, including MS Office products.
• Monitor and support network, hardware, and software for both local and remote sites.

Skills

IT administration

Desktop support

Communication

Time management

Service orientation

Education

Matric certificate

A+ certification

N+ certification

Tools

MS Office

Active Directory

Job description

About the job IT Desktop Support Technician

Key Responsibilities:

• Track and coordinate all IT service requests.
• Follow up and monitor incidents to ensure timely resolution.
• Perform general IT administration tasks.
• Assist with basic project administration.
• Conduct PC maintenance, updates, and upkeep.
• Install and configure software, including MS Office products.
• Monitor and support network, hardware, and software for both local and remote sites.
• Matric certificate.
• A+ and N+ qualifications.
• 10+ years of experience in a similar role.
• Experience in a service-oriented environment.
• Strong IT administration and desktop support experience.
• Proficiency in Active Directory.
• Physical ability to perform manual tasks (e.g., installing network cables, computers, printers).
• Strong communication and interpersonal skills.
• Positive attitude and a commitment to excellence.
• Ability to prioritize tasks and manage time effectively.