Junior IT Support Technician

Renttech SA; Germiston; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Renttech SA in Gauteng seeks a proactive IT support assistant to provide first-line helpdesk via phone, email, and remote tools. You will install and maintain desktops, laptops, printers, and peripherals, and troubleshoot hardware, software, and connectivity issues.

You will assist with user accounts in Active Directory and Microsoft 365, perform routine updates and antivirus checks, and help set up network equipment like switches and wireless access points.

Qualifications

• IT related certificate required or expected.
• Familiarity with Windows OS, Microsoft 365, and networking basics.
• Strong problem-solving and customer-facing skills.

Responsibilities

• Provide first-line technical support to users via phone, email, and remote tools.
• Install, configure, and maintain desktops, laptops, printers and peripherals.
• Troubleshoot hardware, software, network and connectivity issues.
• Assist with user account creation, password resets, and access in Active Directory and Microsoft 365.
• Perform routine system updates and antivirus checks; maintain basic security.
• Support setup and maintenance of network equipment such as switches and Wi-Fi APs.
• Log and track support requests in a helpdesk system; escalate when needed.
• Assist with equipment inventory and documentation.

Skills

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Customer service

Communication

Teamwork

Education

IT related accredited certificate

Tertiary qualification advantageous

Job description

• Provide first-line technical support to users via phone, email, and remote support tools.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
• Troubleshoot hardware, software, network, and connectivity issues.
• Assist with user account creation, password resets, and access permissions in Active Directory and Microsoft 365.
• Perform routine system updates, antivirus checks, and basic security maintenance.
• Support the setup and maintenance of network equipment such as switches, routers, and Wi-Fi access points.
• Log and track support requests using a helpdesk or ticketing system.
• Escalate complex technical issues to senior IT staff when required.
• Assist with equipment inventory management, and documentation.

Provide basic user training and guidance on company IT systems and applications.

Qualifications

Minimum Qualification: IT related accredited certificate

Tertiary Qualification: Will be Advantageous

Other:

• Good understanding of Windows operating systems and Microsoft Office / Microsoft 365.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Strong troubleshooting and problem-solving abilities.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.

Willingness to learn new technologies and adapt to changing IT environments.