IT Desktop support (various locations)

MyCareerCraft; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MyCareerCraft in Gauteng is seeking an IT Desktop Support Technician (Level 1) to join their technical support team across various locations. You will handle first-line incidents, perform desktop hardware troubleshooting, and assist with software configuration while delivering prompt, professional service.

The role requires 2–3 years IT support experience, strong Windows 10/11 and Microsoft 365 knowledge, and willingness to travel between sites.

Qualifications

• Minimum 2–3 years in IT support or helpdesk.
• Familiarity with Windows 10/11 and Microsoft 365.
• Strong customer service and communication skills.
• Willingness to travel between sites.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Log, track, and resolve calls in ITSM system.
• Troubleshoot desktop, laptop, and printer hardware.
• Install and configure software, drivers, and OS.
• Support Microsoft 365 and email configurations.
• Reset passwords and manage user accounts.
• Assist with basic network issues (LAN, Wi-Fi, VPN).
• Provide remote support using approved tools.
• Escalate to Level 2 when needed and follow up.
• Maintain incident documentation and asset records.
• Deliver excellent customer service and comply with IT policies and SLAs.

Skills

Windows 10/11 expertise

Microsoft 365 experience

Customer service

Desktop hardware troubleshooting

Networking basics

Education

IT certificate/diploma (NQF 5)

CompTIA A+ certification

CompTIA Network+ certification

Microsoft 365 Fundamentals or Azure Fundamentals

ITIL Foundation certification

Microsoft Certified: Modern Desktop Administrator Associate

Tools

ServiceNow / ITSM

Jira Service Desk

Remote support tools

Asset management systems

Job description

About the job IT Desktop support (various locations)

Our client is looking for an experienced and reliable IT Support Technician (Level 1) to join their technical support team. The successful candidate will handle first-line support requests, assist with desktop and network troubleshooting, and ensure that users receive prompt and professional service.

Key Responsibilities

Act as the first point of contact for IT-related incidents and service requests.

Log, track, and resolve calls through the IT Service Management (ITSM) system.

Troubleshoot desktop, laptop, and printer hardware issues.

Install and configure software, drivers, and operating systems.

Support Microsoft 365, email configurations, and standard business applications.

Reset passwords and manage user accounts in Active Directory or Azure AD.

Assist with basic network issues (LAN, Wi-Fi, VPN connectivity).

Provide remote support using approved tools.

Escalate unresolved problems to Level 2 support and ensure proper follow-up.

Maintain accurate incident documentation and asset records.

Deliver excellent customer service and ensure compliance with IT policies and SLAs.

Technical Requirements

Operating Systems & Devices

Windows 10 / 11 configuration and troubleshooting

Basic macOS or Linux knowledge (advantageous)

Device imaging, setup, and deployment (MDT, SCCM, or similar)

Printer and peripheral setup

Software & Applications

Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)

Exchange Online, antivirus software, and remote desktop tools

Software installation, patching, and licensing awareness

Understanding of TCP/IP, DNS, DHCP, LAN/WAN, and VPNs

Wi-Fi configuration and troubleshooting

Awareness of IP addressing and basic subnetting

Security & Systems

Basic understanding of IT security principles and POPIA compliance

Familiarity with endpoint protection tools and MFA

Knowledge of backup and data recovery procedures

Tools & Platforms

ITSM systems (ServiceNow, Freshservice, ManageEngine, or Jira Service Desk)

Remote monitoring and management tools (advantageous)

Asset management and ticket-tracking processes

IT-related certificate or diploma (NQF 5) CompTIA A+ or equivalent

2-3 years experience in an IT support or helpdesk environment

Strong understanding of Windows 10 / 11 and Microsoft 365

Basic networking and troubleshooting skills

Excellent verbal and written communication

Own reliable transport and willingness to travel between sites if required

CompTIA Network+

Microsoft Certified: Modern Desktop Administrator Associate

ITIL Foundation

Microsoft 365 or Azure Fundamentals

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