IT Technician

Isilumko Staffing; South Africa; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Isilumko Staffing is looking for a skilled IT Technician based at their Head Office. The position involves providing technical support, maintaining IT infrastructure, and troubleshooting issues. Candidates should have at least 5 years of experience in a similar role, a strong knowledge of hardware and software, and experience working in a corporate environment.

The role offers opportunities for growth and a chance to work with emerging technologies in a dynamic setting.

Qualifications

• Minimum 5 years in IT Support or Technician role.
• Experience in corporate technical support.
• Strong knowledge of computer hardware and software.

Responsibilities

• Install and maintain computer hardware and software.
• Support workstations, printers, routers, and networks.
• Troubleshoot hardware and software issues.

Skills

Technical support

Troubleshooting

Microsoft 365

Active Directory administration

Networking concepts

Education

Degree/Diploma in IT or Computer Science

Tools

Windows Operating Systems

Microsoft Office Suite

Job description

About the Role

We are seeking an experienced IT Technician to join a dynamic team based at Head Office. The successful candidate will be responsible for providing technical support, maintaining IT infrastructure, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems, networks, and end-user devices.

Key Responsibilities

• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Set up and support workstations, printers, routers, and network-connected equipment.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Provide technical support and assistance to end-users.
• Create and manage user accounts, groups, and passwords within Active Directory.
• Support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
• Perform routine system maintenance, updates, and performance optimization.
• Monitor and verify daily backups and maintain backup records.
• Assist with network troubleshooting, including switches, access points, VOIP devices, and connectivity issues.
• Maintain accurate IT asset registers and inventory records.
• Document support activities, repairs, and maintenance schedules.
• Assist with onboarding new employees by setting up IT equipment and system access.
• Collaborate with internal teams and external vendors on IT projects and support activities.
• Stay informed of emerging technologies and industry best practices.

Minimum Requirements

• Minimum 5 years' experience in a similar IT Support or IT Technician role.
• Proven experience providing technical support in a corporate environment.
• Strong knowledge of computer hardware, software, and networking concepts.
• Experience with Active Directory administration.
• Working knowledge of Microsoft 365 applications and services.
• Proficiency in Windows Operating Systems and Microsoft Office Suite.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications such as CompTIA A+ and/or Network+ will be advantageous.
• Degree or Diploma in Information Technology, Computer Science, or related field (completed or in progress).
• Basic programming knowledge will be advantageous.

Competencies

• Strong customer service orientation.
• Attention to detail and accuracy.
• Excellent time management and organisational skills.
• Ability to build and maintain effective working relationships.
• Professional, trustworthy, and accountable approach to work.
• Strong verbal and written communication skills.

Location

Head Office-based role with occasional travel to branch locations when required.