Senior Desktop Support Technician

Boardroom Appointments; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boardroom Appointments is seeking a Senior Desktop Support Technician to install, troubleshoot and maintain computer systems across the organization. You will own user support, manage hardware/software issues, and work with internal teams to ensure secure, reliable IT operations.

The role requires a strong customer-service mindset, the ability to work independently, and willingness to work overtime when needed. Office suites proficiency and good time management are essential.

Qualifications

• Grade 12 or equivalent required.
• Minimum 5 years in a Desktop Support role.
• Proficiency in MS Office and Google Workspace.
• Strong customer-oriented service focus and independence.

Responsibilities

• Set up and install workstations.
• Identify and fix hardware and software issues.
• Maintain administrative records and inventory.
• Resolve LAN/WAN and network connectivity issues.
• Manage VPN setup for clients (as approved).
• Support deployment of new applications and systems.
• Train staff on hardware and software usage.
• Log and track tickets using the ticketing system.

Skills

MS Office

Google Workspace

Customer service

Independent worker

Attention to detail

Time management

Overtime readiness

Education

Grade 12

Tools

Ticketing system

VPN management

LAN/WAN tools

Job description

About the job Senior Desktop Support Technician

Key purpose:

We are a dynamic IT company that delivers value-driven IT solutions. Our work lives revolve around our DNA. We take pride in our work, treat our colleagues, partners and our country with respect. We exercise collaborative decision-making and believe in having a balance in life. We do all this whilst being fun to be with and enjoying what we do.

Duties and responsibilities:

• Set-up and install workstations
• Identify computer hardware and software problems
• Fix computer hardware and software problems
• Complete administrative records as required
• Setting up the Organizations computer system to meet specific business goals
• Resolve hardware and network connectivity issues.
• Upholding and testing security, blocking unapproved access.
• Chalk out maintenance plan for the prevention of unexpected failures.
• Setting up the Organizations computer system to meet specific business goals.
• Update and maintain the computer inventory and equipment.
• Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
• Ensure desktop computers interconnect seamlessly with diverse system keeping in mind for compatibility factors.
• Resolve hardware and network connectivity issues.
• Setup & manage VPN for clients once approved
• Assist in technical upgrading and maintenance of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Train and guide staff hardware and software usage
• Lng and managing tickets on our ticket management system
• Keep users informed on status and progress of their Tickets
• Manage & log tickets with 3rd party vendors

Qualifications, experience and skills:

• Grade 12
• Familiar with both MS Office and Google G Suite productivity suites
• Minimum 5 years experience in a Desktop Support environment
• Motivated and organized with customer oriented and service focus
• Able to work independently without direct supervision
• Attention to detail and ability to work under pressure
• Good administration and time-management skills.
• Willing to work overtime and standby occasionally