Internal Sales Supervisor - Roodepoort

HotelJobs; Roodepoort; On-site; ZAR 300,000 - 460,000; Full time

Job summary

HotelJobs in Roodepoort, South Africa, is seeking an Internal Sales Supervisor to support the Internal Sales Manager by overseeing daily customer-facing activities and ensuring service excellence. You will guide staff on KPIs, manage orders and quotations, coordinate exports, and supervise front desk/showroom operations.

You will drive process improvements, monitor case management queues, and ensure timely problem-solving to sustain customer satisfaction and business continuity.

Qualifications

• Matric and a tertiary qualification in Sales/Marketing are required.
• 3-5 years in internal sales, sales administration, or customer service with at least 2 years in a leadership or supervisory role.
• Experience in retail/wholesale or foodservice equipment is advantageous.
• Proficiency in Microsoft Office (Excel), CRM systems, and ERP systems is essential.
• Customer service oriented with strong follow-up and feedback skills.

Responsibilities

• Oversee daily operational activities of all customer-facing support functions.
• Guide and manage employees in relation to performance and KPIs.
• Supervise order processing, quotations, export coordination, case management, and front desk/showroom functions.
• Implement strategies to improve customer service and reduce queries.
• Monitor case queues and ensure timely resolutions to maintain customer satisfaction.
• Coordinate between Internal and External Sales teams and ensure SOPs are followed.
• Escalate performance concerns and ensure export compliance and system improvements.
• Monitor showroom stock accuracy and prepare operational reports.

Skills

Customer service orientation

Leadership / supervision

Communication / feedback

Process improvement

Education

Matric (Grade 12)

Diploma or Degree in Sales/Marketing

Tools

Microsoft Office (Excel)

CRM software (Salesforce, HubSpot)

ERP software (SAP, Syspro)

Job description

Duties:

Support the Internal Sales Manager by overseeing /managing the daily operational activities of all customer-facing support functions, ensuring service excellence, operational efficiency, and effective team performance. Assist Internal Sales Manager with management and guidance of employees with regards to performance, KPIS, staff management etc. Supervise day-to-day customer service operations, including order and quotation processing, export coordination, case management, and front-desk / showroom functions. Ensure service standards are consistently maintained, turnaround times are achieved, and operational issues are identified, addressed, and resolved promptly to maintain customer satisfaction and business continuity. Supervise daily order processing, quotations, and customer queries. Supervise internal sales team operationally Implement strategies to improve customer service, satisfaction, reduction in queries / concerns Monitoring of case management queues and ensure timely resolution. Oversee the coordination between Internal Sales and External Sales. Ensure reception/front desk operations maintain professional standards Track and manage turnaround times and service levels. Ensure internal processes and SOPs are adhered to Escalate performance concerns to the Internal sales manager Ensure export compliance requirements are met and provide relevant support to the team Monitor order accuracy and reduce operational errors. Assist with implementation of system improvements and usage by the team. Oversee and monitor demo bookings and scheduling. Ensure showroom stock accuracy, readiness and cleanliness Monitor trends in customer feedback and implementation of relevant action accordingly Ensure communication with customers regarding delays or issues and relevant problem solving. Prepare operational reports for the Internal Sales manager. Highlight risks, delays, and performance gaps. Close or request escalation of critical matters timeously.

Requirements:

• Grade 12 (Matric)
• A tertiary qualification (Diploma or Degree) in Sales, Marketing
• At least 3 - 5 years in internal sales, sales administration, or customer service, combined with at least 2 years in a direct leadership or supervisory role.
• Experience in retail / wholesale or foodservice equipment / appliances would be an advantage
• Advanced proficiency in Microsoft Office (specifically Excel), CRM software (like Salesforce, HubSpot), and ERP systems (such as SAP or Syspro)
• Customer Service orientated
• Exceptional skills in follow-up and feedback.