Internal Sales Manager

Exceed Human Resource Consultants; Boksburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Exceed Human Resource Consultants are seeking a Customer Service and Counter Sales professional to lead the internal sales team, assist customers in person and by phone, and drive service excellence at the Boksburg branch.

You will review quotations, escalate high-value enquiries, manage orders, monitor performance, and maintain key customer relationships while supporting stock and administration.

Qualifications

• Minimum 3–5 years internal sales experience in a technical/engineering environment.
• 2–3 years' experience leading or supervising an internal sales team.
• Proven experience achieving sales targets and growing customer accounts.
• Strong technical product knowledge.
• Proficiency in ERP systems and MS Office.

Responsibilities

• Lead and mentor internal sales team to achieve targets.
• Assist customers telephonically and in person with enquiries.
• Review and approve quotations where required.
• Process customer orders during busy periods.
• Maintain long-term relationships with key customers.
• Monitor daily sales performance and branch targets.
• Coordinate with stores to ensure stock availability.

Skills

Internal sales leadership

Customer service

Product knowledge

ERP systems

Microsoft Excel

Team leadership

Education

Matric / Grade 12

Diploma in Sales/Business Management or technical qualification

Tools

ERP systems

Microsoft Excel

Microsoft Word

Job description

Customer Service and Counter Sales

• Lead the internal sales team by example through active involvement in daily sales activities.
• Motivate and coach the sales team to achieve monthly sales targets and service excellence.
• Assist customers telephonically and in person with product enquiries and technical advice.
• Identify customer requirements and recommend suitable products and solutions.
• Review and approve quotations where required.
• Personally assist with key quotations and high-value enquiries.
• Follow up on outstanding quotations to maximise conversion into sales.
• Process customer orders when required during busy periods.
• Resolve customer complaints and escalated queries promptly.
• Build and maintain long‑term relationships with key customers.
• Monitor daily sales performance and encourage the team to achieve branch targets.

Order Processing

• Oversee the accurate processing of customer and factory orders.
• Ensure orders are submitted to relevant departments without delay.
• Monitor outstanding orders and expedite urgent deliveries.
• Keep customers informed of order progress and delivery dates.
• Ensure excellent service levels.

Sales Administration

• Ensure quotations, sales orders and customer records are accurate and up to date.
• Monitor quotation conversion rates and identify opportunities to improve sales.
• Assist withpricing
• Prepare weekly and monthly internal sales reports for branch management.

Stock Control Support

• Work closely with stores to ensure stock availability for customer orders..
• Identify fast-moving and slow-moving products to support sales opportunities.

General Duties

• Drive a positive, energetic and customer-focused sales culture within the branch.
• Coach and mentor the internal sales team on product knowledge, selling techniques and customer service.
• Assist management with branch sales initiatives
• Ensure company policies and procedures are followed.
• Perform additional sales and operational duties as required.

Qualifications

• Matric / Grade 12.
• Diploma in Sales, Business Management or a technical qualification will be advantageous.
• Minimum of 3-5 years internal sales experience within a technical, engineering industry
• Minimum of 2 to 3 years' experience leading or supervising an internal sales team.
• Proven experience achieving sales targets and growing customer accounts.
• Strong technical product knowledge.
• Computer literacy, including Microsoft Excel, Word and ERP systems.