Internal Sales Representative

Persona Staff; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Persona Staff is seeking a proactive Internal Sales/ Sales Administrator to join our team in South Africa. You will be the first point of contact for customers, handling enquiries by phone, email, and walk-ins, and you will manage orders from enquiry to delivery or collection.

You will prepare quotations and invoices, liaise with warehouse, and ensure accurate documentation. Strong communication, MS Office, and CRM/ERP experience are essential; HubSpot is advantageous.

Qualifications

• Must have excellent verbal and written communication skills.
• Knowledge of MS Word, Excel and Outlook.
• Experience with CRM/ERP or sales/stock systems; HubSpot advantageous.
• Organised and proactive, able to handle multiple requests and deadlines.

Responsibilities

• Serve as the first point of contact for customers via telephone, email, online and walk-ins.
• Manage customer orders from enquiry to delivery or collection.
• Prepare quotations, sales orders, invoices and delivery docs accurately.
• Assist customers with pricing, lead times and order requirements.
• Coordinate with warehouse/dispatch to ensure correct and timely deliveries.
• Keep customers updated on orders, stock and delays.
• Provide after-sales support and maintain positive relationships.

Skills

Communication skills

MS Word Excel Outlook

CRM/ERP experience

Organization

Time management

Education

Matric / Grade 12

Tools

HubSpot

CRM/ERP system

Job description

RESPONSIBILITIES:

• Serve as the first point of contact for customers and provide professional assistance through telephone, email, online and walk-in enquiries.
• Manage customer orders from initial enquiry through to final delivery or collection.
• Prepare quotations, sales orders, invoices and relevant delivery documentation accurately.
• Assist customers with product availability, pricing, lead times and order requirements.
• Coordinate with the warehouse and dispatch teams to ensure orders are prepared and delivered correctly and on time.
• Keep customers updated regarding outstanding orders, back-orders, stock availability and delivery delays.
• Build and maintain positive relationships with customers and provide efficient after-sales support.
• Resolve customer queries, returns and complaints promptly, escalating more complex matters when required.
• Keep customer profiles, sales information and order records accurate and up to date on the company's CRM/sales system.
• Monitor stock on key product lines and communicate potential shortages or replenishment requirements to management.
• Provide administrative and sales support to the external sales team where required.
• Assist with checking delivery and dispatch documentation against invoices and orders.
• Maintain organized electronic and physical records relating to customers, sales and dispatch.
• Assist with general office administration, including stationery and office supplies.
• Handle petty cash and other basic administrative duties as required.
• Ensure all sales and order-processing activities are completed in line with company procedures.

REQUIREMENTS:

• Matric / Grade 12 is essential.
• Minimum 2 years' experience in Internal Sales, Sales Administration, Order Processing or a similar customer-facing sales role.
• Excellent verbal and written communication skills.
• Good computer literacy with proficiency in MS Word, Excel and Outlook.
• Experience working on a CRM, ERP or sales/stock management system is required; HubSpot experience will be advantageous.
• Must be organized, proactive and able to manage multiple customer requests and deadlines.
• Own reliable transport is preferred, particularly due to the early morning working hours.

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.