Internal Sales Representative | Industrial Fasteners & Engineering Products | Gauteng

Network Finance; Centurion; On-site; ZAR 279,000 - 335,000; Full time

Benefits offered by this job

Commission

Benefits

Job summary

Network Finance is seeking an Internal Sales Representative for a renowned manufacturer and distributor of industrial fasteners. You will be the main contact for customers, handling quotations, pricing, orders and comprehensive account support with a strong focus on accuracy and service.

You will collaborate with Sales, Production, Warehouse, Procurement, Logistics and Finance to drive orders and revenue growth while balancing customer service with commercial awareness.

Qualifications

• Matric is essential.
• Relevant qualification in Sales, Business, Marketing, or related field advantageous.
• Experience in internal sales or account management is required.

Responsibilities

• Serve as primary contact for customers via phone, email, and online enquiries.
• Build and maintain strong customer relationships with professional service.
• Prepare, submit, and follow up on quotations to maximise sales.
• Process customer orders accurately and efficiently.
• Support External Sales Representatives with account management and customer service activities.
• Communicate pricing, availability, lead times and delivery schedules.
• Coordinate with Production, Warehouse, Procurement, Logistics and Finance to fulfil orders.
• Identify opportunities to grow sales within existing accounts.
• Investigate and resolve customer queries and complaints professionally.
• Maintain accurate customer information and sales records in ERP/CRM.
• Monitor buying trends, sales activity and market opportunities.
• Ensure accurate pricing, margins and sales data.

Skills

Communication

MS Office

Numerical aptitude

Commercial awareness

Education

Matric

Sales/Business/Marketing related qualification

Tools

Dynamics 365 Business Central

Syspro

Job description

Our client is a well-established manufacturer and distributor of industrial fasteners, supplying customers across the engineering, manufacturing, mining, construction, and industrial sectors. They are seeking proactive and detail-oriented Internal Sales Representatives to serve as key points of contact for customers while supporting business growth through exceptional service, effective account management, and strong commercial awareness.

This opportunity is ideal for someone who enjoys balancing customer relationships with the commercial aspects of sales, including quotations, pricing, order management, sales administration, and account support.

Why Join This Company?

• R25 000 - R30 000 basic salary plus commission and benefits
• Opportunity to directly influence earnings through sales performance
• Established and respected leader within the industrial sector
• Exposure to engineering, manufacturing, mining, construction, and industrial customers
• Diverse product portfolio with strong market demand
• Collaborative environment working closely with Sales, Production, Warehouse, Procurement, Logistics, and Finance teams
• Long-term career growth within a stable and growing organisation
• Play a critical role in customer retention and revenue growth

Key Responsibilities

• Serve as a primary point of contact for customers via telephone, email, and online enquiries.
• Build and maintain strong customer relationships through professional and responsive service.
• Prepare, submit, and follow up on quotations to maximise sales conversion rates.
• Process customer orders accurately and efficiently.
• Support External Sales Representatives with account management and customer service activities.
• Communicate with customers regarding pricing, product availability, lead times, and delivery schedules.
• Liaise with Production, Warehouse, Procurement, Logistics, and Finance teams to ensure seamless order fulfilment.
• Identify opportunities to grow sales within existing customer accounts.
• Investigate and resolve customer queries and complaints professionally.
• Maintain accurate customer information, sales records, and activity reports on ERP and CRM systems.
• Monitor customer buying trends, sales activity, and market opportunities.
• Ensure accuracy when working with pricing structures, quotations, margins, and sales data.

Qualifications

• Matric (Essential)
• Relevant qualification in Sales, Business, Marketing, or a related field advantageous

Experience

• Proven experience in Internal Sales, Sales Support, Customer Service, Counter Sales, or Account Management.
• Experience within industrial, engineering, manufacturing, fasteners, hardware, tooling, or related technical industries advantageous.
• Knowledge of industrial fasteners, engineering products, industrial consumables, or related technical products highly beneficial.
• Previous fastener industry experience or strong fastener product knowledge will be highly advantageous.
• Experience working with ERP and CRM systems such as Dynamics 365 Business Central, Syspro, or similar.
• Strong Microsoft Office skills.
• Excellent communication and relationship-building abilities.
• Strong organisational and administrative skills.
• Ability to manage multiple customer enquiries, quotations, and orders simultaneously.

Key Competencies

• Strong numerical aptitude and commercial awareness.
• Comfortable working with pricing structures, quotations, margins, sales reporting, and customer accounts.
• High attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Customer-focused with a proactive approach.
• Ability to perform effectively in a fast-paced environment.

Ideal Candidate

You are a customer-focused sales professional who enjoys building relationships while working in a commercially driven environment. You are comfortable working with figures, pricing, margins, quotations, and sales data, and can balance strong customer service with a sharp commercial mindset. You are organised, detail-oriented, and thrive in an environment where accuracy, responsiveness, and profitability are equally important.