Internal Sales & Customer Care Specialist

Cre8work!; Johannesburg; On-site; ZAR 279,000 - 390,600; Full time

Job summary

Cre8work! in Johannesburg is seeking a professional to manage sales enquiries and provide exceptional customer service. The role involves preparing quotations, processing orders, and ensuring stock availability while maintaining strong customer relationships.

A focus on supporting sales targets and contributing to overall revenue goals is essential. The ideal candidate should excel in communication and administrative support, fostering effective collaboration with various teams.

Responsibilities

• Handle incoming sales enquiries from customers and distributors.
• Prepare and send accurate quotations for tyre products.
• Process sales orders and ensure correct pricing.
• Monitor stock availability and confirm product lead times.
• Liaise with logistics and warehouse teams for dispatch.
• Maintain strong relationships with existing customers.
• Follow up on quotes, pending orders, and customer requests.
• Assist external sales representatives with admin support.
• Handle customer complaints, returns, and warranty queries.
• Maintain customer records and sales information.
• Ensure high levels of customer service and satisfaction.
• Provide product information and specifications.

Job description

Cre8work! in Johannesburg is seeking a professional to manage sales enquiries and provide exceptional customer service. The role involves preparing quotations, processing orders, and ensuring stock availability while maintaining strong customer relationships.

A focus on supporting sales targets and contributing to overall revenue goals is essential. The ideal candidate should excel in communication and administrative support, fostering effective collaboration with various teams.