Internal Sales Administrator job vacancy in Cape Town.
Are you a confident, customer-focused sales professional who enjoys building strong B2B relationships and turning enquiries into successful sales?
Our client, a leading business within the technical sector, is looking for an Internal Sales Representative to join their team at Westlake Business Park.
This role is ideal for someone who thrives in a fast-paced sales environment, enjoys working with customers, and is motivated by delivering practical solutions that meet client needs.
Requirements:
- Grade 12
- 2 -3 years in a similar role
- Good commercial acumen, administrative and organisational skills.
- Excellent written and spoken skills in English.
- Understanding of CRM and ERP systems and the process of B2B sales.
- Self-motivated and focused on results applying logic/commercial decision making.
Duties and Responsibilities:
- Responsible for administration and management of the customer quotation process
- Ensure high quality service through accurate and on-time delivery of customer quotes to ultimately achieve increased revenue through sales
- Responsible for administrative onboarding and data management of customers
- Provide admin support to business development teams & internal sales support in the absence of internal sales staff
- Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency and the overall profitability of the business.
- Check RFQ’s clarifying any queries with customer before actioning with Technical and Procurement Departments.
- Collaborate and coordinate the quoting process with all internal stakeholders.
- Quality check quotes for completeness, accuracy, and professionalism.
- Follow-up outstanding quotes with responsible sales team members to conclusion.
- Complete the National Quote Sheet.
- Assist with forecasting and stock management as directed.
- Primary point of contact for sales, customer enquiries & requests if internal staff absent
- Resolve sales-related issues and provide real-time customer support
- Handle all inbound leads and website enquiries and qualify sales leads
- Coordinate internal stakeholders to achieve project outcomes for due dates
- Manage potential project bottlenecks & identify cost savings in work processes
- Responsive for business contacts participating in initiatives and projects