Internal IT Support Officer

Lesley Snyman and associates CC; Gauteng; On-site; ZAR 279,000 - 390,600; Full time

Job summary

Lesley Snyman and associates CC in Gauteng is looking for an IT Lead to oversee internal IT functions. You will ensure a reliable infrastructure and provide effective support across multiple branch locations.

The ideal candidate will have 3-6 years of experience in IT support and possess certifications like CompTIA A+, Network+, or Microsoft 365. Key responsibilities include managing IT systems, supporting users, and ensuring cybersecurity.

Qualifications

• 3-6 years' experience in an internal IT support or similar role.
• Knowledge of Microsoft 365 administration including Exchange Online and SharePoint.
• Experience in cybersecurity and endpoint protection.

Responsibilities

• Lead the IT function ensuring reliable infrastructure and support.
• Administer Microsoft 365 and Entra ID across multiple locations.
• Maintain network infrastructure and manage IT vendors.

Skills

CompTIA A+

Network+

Microsoft 365

ITIL

TCP/IP

Cybersecurity administration

Multi-site IT support

Job description

Overview

Lead the internal IT function across Head Office and multiple branch locations, ensuring reliable infrastructure, secure systems, effective end-user support, and business continuity across a multi-site environment.

Minimum Requirements and Qualifications

• CompTIA A+, Network+, Microsoft 365, or ITIL certifications will be advantageous
• 3-6 years' experience in an internal IT Support, IT Officer, Systems Administrator, or similar in-house IT role
• Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and OneDrive
• Microsoft Entra ID (Azure AD) administration
• TCP/IP, VLANs, switching, routing, Wi-Fi, and ISP management
• End-user hardware, software, and peripheral device support
• Multi-site or multi-branch IT support, including remote support
• 3rd-party IT vendor and service provider management
• Cybersecurity administration, endpoint protection, and Microsoft Defender
• IT policy development and implementation will be advantageous

Key Performance Areas

• Microsoft 365 and Microsoft Entra ID administration
• 1st and 2nd-line IT support to users across Head Office and branch locations
• Maintain network infrastructure, connectivity, servers, and related IT systems
• IT hardware procurement, asset registers, and equipment lifecycle management
• Cybersecurity, endpoint protection, access control, and IT risk mitigation activities
• Oversee 3rd-party IT vendors, service providers, and software subscriptions
• IT onboarding and offboarding processes, including user provisioning and licence administration
• Maintain, and enforce IT policies, procedures, disaster recovery, and business continuity documentation
• Manage printers, peripherals, and end-user devices across all sites