IT Systems Administrator

INTX Insurance Software; Randburg; On-site; ZAR 360,000 - 600,000; Full time

Job summary

INTX Insurance Software is looking for a hands-on IT Systems Engineer to own the internal technology environment and act as the first point of contact for end-user support across identity, email, access and devices.

You will work with our Azure-based infrastructure and cloud security best practices, maintaining the platform behind these services while collaborating with engineering and infrastructure teams.

Qualifications

• Matric plus an IT diploma or degree, or CompTIA A+ and Network+.
• 2-4 years IT support or systems administration experience.
• Experience administering a Microsoft 365 tenant through the admin centers, including license and user management.
• Experience working with Azure services and the Azure portal, including an understanding of cloud service models and resource management.
• Proven hands-on experience administering Microsoft Entra ID.
• Experience administering Microsoft Exchange Online and SharePoint Online.

Responsibilities

• End-user support for identity, email, access and devices (mailbox/Exchange Online, MFA, permissions, connectivity).
• Manage user lifecycle in Microsoft Entra ID and Microsoft 365 (onboarding, offboarding, licenses, groups).
• Configure, deploy and maintain laptops/devices using Microsoft Intune.
• Administer SharePoint Online and Teams access and site structure.
• Support VPN access and remote connectivity for staff.
• Log incidents and escalate to Head of Business Systems and Operations as needed.
• Maintain Certificate Servers and IIS; manage DNS hosting (including Cloudflare).
• Administer firewall rules on Sophos appliances; own backup management and restore verification.
• Monitor Azure resources including App Services, SQL Databases and networking.

Skills

IT support

Systems administration

Microsoft 365

Azure

Microsoft Entra ID

Exchange Online

SharePoint Online

Intune

VPN access

MFA troubleshooting

Education

Matric

IT diploma or degree

CompTIA A+ and Network+

Tools

Microsoft 365 Admin Center

Azure Portal

Microsoft Entra ID

Job description

About Us:

We are a growing, cutting-edge fintech startup operating in the United States insurance software industry. We leverage modern cloud technologies to build scalable software solutions that streamline operations across the insurance value chain.

As our engineering teams continue to expand, we are looking for an IT Systems Engineer to own our internal technology environment and be the first point of contact for the people who depend on it.

The Role:

As our IT Systems Engineer, you will be the primary owner of day-to-day end-user support for our internal teams, and the custodian of the systems that keep them productive. The majority of your time will be spent resolving user-facing issues across identity, email, access and devices — this is the core of the role, and doing it well is what success looks like.

Alongside that, you will maintain the infrastructure sitting behind those services, working closely with our engineering and infrastructure teams and deepening your expertise in Azure-based infrastructure and cloud security best practices.

This is a hands‑on mid‑level role reporting directly to the Head of Business Systems and Operations, suited to someone with solid systems administration grounding who wants ownership rather than an escalation queue.

Because we support teams across international time zones, some flexibility in working hours is needed from time to time. We are upfront about this and will walk you through what it looks like in practice during the interview process — there is no fixed standby roster.

This role is aimed at someone moving up from a support or helpdesk position into full systems administration. If you are already working at senior level, you will likely find the scope too narrow.

Responsibilities:

Primary focus — end-user support, identity and devices (majority of the role)

• Own and resolve end-user support requests end to end, including mailbox and Exchange Online issues, account access, permissions, MFA and authentication problems, and connectivity faults
• Manage user lifecycle across Microsoft Entra ID and Microsoft 365 — onboarding, offboarding, group and license management, and permissions troubleshooting
• Configure, deploy and maintain laptops and endpoint devices using Microsoft Intune
• Administer SharePoint Online and Teams access, permissions and site structure
• Support VPN access and remote connectivity for staff
• Log, track and document incidents, and escalation to the Head of Business Systems and Operations where appropriate

Secondary focus — infrastructure and systems (periodic)

• Maintain Certificate Servers and IIS, covering deployment, configuration and ongoing service management
• Manage DNS hosting and records, including Cloudflare
• Administer firewall rules, policies and configurations on our Sophos appliances
• Own backup management, scheduling and restore verification
• Monitor and manage Azure resource allocation, including App Services, SQL Databases and networking
• Contribute to internal IT projects and continuous improvement initiatives

Requirements and Qualifications

• Matric, plus an IT diploma or degree, or CompTIA A+ and Network+
• 2-4 years of IT support or systems administration experience
• Experience administering a Microsoft 365 tenant through the admin centers, including license and user management
• Experience working with Azure services and the Azure portal, including an understanding of cloud service models and resource management
• Proven hands‑on experience administering Microsoft Entra ID
• Experience administering Microsoft Exchange Online and SharePoint Online