Junior IT Support Technician

Honey Recruitment Specialists; Stellenbosch; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Honey Recruitment Specialists in Stellenbosch seeks a Junior IT Support Technician to provide first-line IT support, assist with Microsoft 365 administration, and contribute to IT projects.

You will handle end-user issues, set up new devices, manage assets, support basic networking, and help with security tasks while following structured processes.

The role offers an opportunity to grow in a collaborative IT team and gain experience across modern workplace technologies.

Qualifications

• 1+ year experience in IT support / helpdesk.
• Basic knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive), and networking fundamentals.
• Good troubleshooting and communication skills.
• Relevant certifications (A+, N+, etc.) preferred.

Responsibilities

• Provide first-line IT support for hardware, software, and network issues.
• Assist with Microsoft 365 setup and user support.
• Prepare devices for new staff and manage asset registers.
• Troubleshoot Wi-Fi/connectivity and escalate complex issues.
• Support IT projects and maintain documentation.
• Adhere to security policies and perform antivirus checks.

Skills

1+ year IT support

Windows 10/11

Microsoft 365

Networking fundamentals

Troubleshooting

Communication skills

Education

Relevant certifications (A+, N+, etc.)

Tools

Active Directory / Azure AD (adv)

Lansweeper (asset management)

Job description

Position: Junior IT Support Technician

Role Overview

The Junior IT Support Technician will provide first-line IT support, assist with Microsoft 365

administration, support infrastructure tasks, and contribute to ongoing IT projects.

Key Responsibilities

End-User Support

Provide first-line support (hardware, software, network issues)

• Log and manage helpdesk tickets
• Troubleshoot common issues and provide timely user feedback

Microsoft 365 Support

• Assist with user setup (accounts, licensing, email, Teams)
• Basic troubleshooting (Outlook, Teams, OneDrive)
• Support Copilot rollout and basic user guidance

Device & Asset Management

Prepare and configure devices for new staff

• Maintain asset register (e.g., Lansweeper)
• Assist with hardware upgrades and replacements

Basic Network Support

• Assist with Wi‑Fi and connectivity troubleshooting
• Perform basic site checks
• Escalate complex issues when required

Project Support

Assist with IT projects (office setups, upgrades, migrations)

• Follow structured processes and documentation

Security & Compliance

• Adhere to IT security policies
• Assist with antivirus checks and updates
• Report suspicious activity

Minimum Requirements

Relevant certifications (A+, N+, etc.)

• 1+ year experience in IT support / helpdesk
• Basic knowledge of:
• o Windows 10/11
• o Microsoft 365 (Outlook, Teams, OneDrive)
• o Networking fundamentals
• Good troubleshooting and communication skills

Advantageous

• Exposure to Active Directory / Azure AD
• Experience with asset management tools

Key Attributes

• Willingness to learn and take initiative
• Strong user communication skills
• Structured and process-driven
• Reliable and accountable

Reporting Line

• Reports to: IT Manager
• Works closely with: IT Support Team

Success Measures (KPIs)

• Tickets responded to and resolved within acceptable timeframes
• Positive user feedback
• Accurate device setup for new employees

Effective escalation of complex issues