Junior IT Technician

The HR Company; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The HR Company is seeking an IT support professional to assist with Microsoft 365 administration, mailbox migrations, and Teams management. You will help users with Outlook, OneDrive and file access, and perform pre- and post-migration checks.

The role involves working from the company office and at client sites as required, with opportunities to gain hands-on experience in migration projects and documentation maintenance.

Qualifications

• Basic Microsoft 365 knowledge.
• General computer troubleshooting ability.
• Good written and verbal communication.
• Willingness to learn Microsoft 365 administration and migration processes.
• Ability to work from the company office and at client sites when required.

Responsibilities

• Microsoft 365 Administration including user creation, licensing, password resets and MFA.
• Assist with Exchange Online mailbox migrations and migration checks.
• Assist users with Outlook, OneDrive and file access.
• Create and update Teams and assist with access issues.
• Support migration tasks and maintain project plans and knowledge-base information.

Skills

Microsoft 365 knowledge

Troubleshooting

Communication skills

Willingness to learn

Office & client-site

Education

IT-related qualification beneficial

Job description

Key Responsibilities

• Microsoft 365 Administration
  Assist with user creation, licensing, password resets and MFA. Perform basic Microsoft 365 admin centre and service-health checks. Follow documented processes and maintain accurate technical records.
• Email & File Migrations
  Prepare migration information and user lists. Assist with Exchange Online mailbox migrations. Monitor migrations and perform pre- and post-migration checks. Assist users with Outlook, OneDrive and file access. Help check file structures, permissions and synchronisation.
• Microsoft Teams
  Create and update Teams under guidance. Add approved members and owners and assist with access issues.
• Project & Client Support
  Complete assigned migration and support tasks using project plans and checklists. Maintain task updates, documentation and knowledge-base information. Communicate with users and clients regarding migration preparation and basic Microsoft 365 support. Clearly document and

Required Qualifications and Experience

• Any IT related qualifications would be beneficial Basic Microsoft 365 knowledge. General computer troubleshooting ability. Good written and verbal communication. Willingness to learn Microsoft 365 administration and migration processes. Ability to work from the company office and at client sites when required.
• The following would be beneficial, but are not essential: MS-900 or another IT qualification. Microsoft 365 self-study or lab experience. Exposure to Exchange Online, SharePoint, OneDrive, Teams or Entra ID. Helpdesk, desktop support, internship or learnership experience.