IT Support Specialist

ATS Client; Johannesburg; On-site; ZAR 180,000 - 320,000; Full time

Job summary

ATS Client is seeking an IT Support Technician to join our hands-on team in Johannesburg. You will deliver first- and second-line IT support across hardware, software, and cloud-based systems, while maintaining Azure AD and Intune environments and assisting with SharePoint access.

You will work with security teams to ensure uptime, performance, and compliance. Ideal candidates have 0–2 years in IT support, with hands-on Azure AD, Windows Server, and Intune experience, plus basic networking

Qualifications

• 0–2 years IT support or systems support experience.
• Hands-on with Azure Active Directory (AD).
• Experience supporting Windows Server environments.
• Exposure to Microsoft Intune.
• Solid troubleshooting and user support skills.
• Basic understanding of cloud environments and networking.

Responsibilities

• Provide first- and second-line IT support to internal users (hardware, software, and cloud-based systems).
• Manage and support Azure Active Directory (AD) and Microsoft Intune environments.
• Troubleshoot and resolve issues across Windows Server and Linux systems.
• Support and maintain cloud-based infrastructure and services.
• Monitor systems, alerts, backups, and overall environment health.
• Assist with user access management, permissions, and security controls.
• Support email security and endpoint protection platforms (Mimecast and Defender).
• Assist with SharePoint administration and user access.
• Work with IT and security teams to ensure system uptime, performance, and compliance.
• Document support processes and contribute to continuous improvement initiatives.

Skills

Azure Active Directory

Windows Server

Microsoft Intune

Troubleshooting

Cloud environments

Networking basics

User support

Tools

SharePoint

Jira

Mimecast

Microsoft Defender

Job description

Overview

We're looking for a hands‑on IT Support Technician who thrives in a fast‑paced, support‑driven environment. This role is ideal for someone who enjoys solving technical issues, supporting users, and working across modern Microsoft cloud technologies.

You’ll play a key role in delivering high‑quality IT support, maintaining cloud environments, and ensuring that systems are secure, stable, and efficient. Alongside day‑to‑day support, you’ll gain exposure to cloud infrastructure, cybersecurity tools, and enterprise‑grade technologies.

Responsibilities

• Provide first‑ and second‑line IT support to internal users (hardware, software, and cloud‑based systems)
• Manage and support Azure Active Directory (AD) and Microsoft Intune environments
• Troubleshoot and resolve issues across Windows Server and Linux systems
• Support and maintain cloud‑based infrastructure and services
• Monitor systems, alerts, backups, and overall environment health
• Assist with user access management, permissions, and security controls
• Support email security and endpoint protection platforms (e.g. Mimecast and Defender)
• Assist with SharePoint administration and user access
• Work with IT and security teams to ensure system uptime, performance, and compliance
• Document support processes and contribute to continuous improvement initiatives

Required Experience

• 0‑2 years’ experience in an IT support / systems support role (IT graduates will be considered)
• Hands‑on experience with Azure Active Directory (AD)
• Experience supporting Windows Server environments
• Exposure to Microsoft Intune
• Solid troubleshooting and user support skills
• Basic understanding of cloud environments and networking

Advantageous Skills

• Experience with Mimecast, FortiGate, or Fortinet
• Exposure to Linux environments
• Familiarity with Privileged Identity Management (PIM) and LAPS
• Experience with SharePoint and Jira
• Knowledge of Microsoft Defender for Endpoint / Cloud
• Exposure to Microsoft Sentinel or SOC environments
• Basic understanding of KQL (Kusto Query Language)

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft Certified: Modern Desktop Administrator Associate
• CompTIA Network+
• CompTIA Security+

Contact

Danielle Paxton