Internal IT Support Officer

Lesley Snyman & Associates; Gauteng; On-site; ZAR 420,000 - 700,000; Full time

Job summary

Lesley Snyman & Associates in Gauteng seeks a Lead IT professional to run the internal IT function across Head Office and multiple branches, ensuring reliable infrastructure, secure systems and effective end-user support. You will oversee multi-site IT operations, manage third‑party vendors, and drive cybersecurity, disaster recovery and business continuity documentation.

Experience with Microsoft 365 administration, Azure AD (Entra ID), networking and multi-site support is required to ensure

Qualifications

• Certifications in CompTIA A+/Network+ or ITIL are advantageous.
• 3-6 years in internal IT support or similar in-house IT roles.
• Experience with Microsoft 365 administration (Exchange online, SharePoint, Teams, OneDrive).
• Admin of Microsoft Entra ID (Azure AD).
• Strong knowledge of TCP/IP, VLANs, routing, Wi‑Fi and ISP management.
• Experience with end-user hardware, software and peripherals.
• Experience in multi-site or multi-branch IT support with remote support.
• Experience in managing 3rd-party IT vendors and service providers.
• Cybersecurity administration, endpoint protection, and Defender.

Responsibilities

• Lead the internal IT function across Head Office and branches.
• Maintain network infrastructure, connectivity, servers and related systems.
• Provide 1st and 2nd line IT support to users across locations.
• Oversee IT hardware procurement, asset registers and lifecycle.
• Drive cybersecurity, endpoint protection and access control.
• Manage third‑party IT vendors and software subscriptions.
• Oversee onboarding/offboarding, user provisioning and licences.
• Develop and enforce IT policies, disaster recovery and business continuity docs.
• Manage printers, peripherals and end-user devices across sites.

Skills

IT Certifications (CompTIA A+/Network+

Microsoft 365 administration

Azure Active Directory (Entra ID)

Networking (TCP/IP, VLANs, routing, Wi

End-user hardware & software support

Multi-site IT support & remote support

Vendor management

Cybersecurity & Defender

IT policy development

Tools

Microsoft 365 admin tools

Azure AD / Entra ID

Job description

Lead the internal IT function across Head Office and multiple branch locations, ensuring reliable infrastructure, secure systems, effective end-user support, and business continuity across a multi-site environment.

Minimum Requirements and Qualifications

• CompTIA A+, Network+, Microsoft 365, or ITIL certifications will be advantageous
• 3-6 years' experience in an internal IT Support, IT Officer, Systems Administrator, or similar in-house IT role
• Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and OneDrive
• Microsoft Entra ID (Azure AD) administration
• TCP/IP, VLANs, switching, routing, Wi-Fi, and ISP management
• End-user hardware, software, and peripheral device support
• Multi-site or multi-branch IT support, including remote support.
• 3rd-party IT vendor and service provider management
• Cybersecurity administration, endpoint protection, and Microsoft Defender
• IT policy development and implementation will be advantageous

Key Performance Areas

• Microsoft 365 and Microsoft Entra ID administration
• 1st and 2nd-line IT support to users across Head Office and branch locations
• Maintain network infrastructure, connectivity, servers, and related IT systems
• IT hardware procurement, asset registers, and equipment lifecycle management
• Cybersecurity, endpoint protection, access control, and IT risk mitigation activities
• Oversee 3rd-party IT vendors, service providers, and software subscriptions
• IT onboarding and offboarding processes, including user provisioning and licence administration
• Maintain, and enforce IT policies, procedures, disaster recovery, and business continuity documentation
• Manage printers, peripherals, and end-user devices across all sites