It Support & Systems Technician

Be Different Recruitment; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Be Different Recruitment in Gauteng seeks an IT support professional to provide desktop, hardware and software assistance for staff, including account management and password resets. The role requires on-site work with travel to data-centre facilities for physical server tasks.

You will aid server deployments, engage with hardware vendors, and support internal apps while maintaining SOPs and asset records. A driver’s license and reliable vehicle are essential.

Qualifications

• Matric with IT Diploma or Certification (A+/N+ preferred).
• At least 3 years in help desk, IT support or junior systems administration.
• Valid driver’s license and reliable vehicle for on-site work.
• Solid understanding of desktop hardware and software installation.
• Exposure to SFTP/FTP, SSH key-based authentication and Windows Server environments.
• Familiarity with Microsoft 365 administration and endpoint protection tools.

Responsibilities

• Provide day-to-day desktop, hardware and software support to staff, including account administration and password resets.
• Assist with server builds and live deployments in production.
• Travel to data-centre co-location facilities for physical server installs and changes.
• Request quotes and coordinate hardware/ software repairs with external vendors.
• Support and troubleshoot internal web applications and services and outages.
• Draft and maintain SOPs and knowledge-base articles for management.
• Maintain an accurate asset register of IT hardware and software.

Skills

Desktop hardware

Network troubleshooting

SFTP/SSH familiarity

Help desk software

Microsoft 365

Backup and restore

Endpoint protection

Firewall concepts

Azure familiarity

Server administration basics

Education

Matric with IT Diploma/Certification (A+/N+)

Tools

Microsoft Azure

Virtualization

Data centre hosting

Windows Server

Job description

In order to be considered the following is required:

• Matric certificate, with a Diploma or Certification in IT (e.g. A+, N+) preferred
• At least 3 years experience in a help desk, IT support or junior systems administration role
• Valid drivers license and access to a reliable, roadworthy vehicle (essential not a remote or hybrid role)
• Solid understanding of desktop hardware, software installation and basic network troubleshooting
• Exposure to SFTP / FTP administration and SSH key-based authentication
• Familiarity with Windows Server environments and basic server administration
• Comfortable using help desk / ticketing software to log and track support requests
• Working knowledge of Microsoft 365 administration (user / mailbox management)
• Understanding of backup and restore concepts and processes
• Exposure to anti-virus administration and endpoint protection tools
• Comfortable using asset tracking tools and help desk / ticketing software
• Exposure to firewall technologies and network security concepts
• Familiarity with Microsoft Azure, virtualisation technologies or data-centre / hosting operations

Responsibilities:

• Provide day-to-day desktop, hardware and software support to staff, including account administration, password resets and equipment setup
• Assist with server builds and take new builds/releases live in production, including basic post-deployment monitoring
• Travel to data-centre co-location facility to assist with physical server installation and hardware changes
• Request quotes and stock availability from hardware / software vendors and coordinate hardware repairs and servicing with external suppliersSupport and troubleshoot internal web applications and services, including diagnosing and resolving outages
• Draft and maintain SOPs, knowledge-base articles and internal IT activity reports for management
• Asset Tracking: Maintain an accurate register of IT hardware and software assets, including allocation, condition and lifecycle status
• Backup & Restore: Monitor daily backup jobs and perform file / system restores as needed to ensure business continuity

They are looking for a self-motivated, responsible individual who takes full ownership of their work and can be trusted to work independently with minimal supervision. Strong attention to detail and a track record of reliable, accurate work, particularly when handling credentials, server configurations and partner data. Demonstrable reliability and accountability, with a valid drivers licence and access to a reliable personal vehicle for regular travel between sites

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Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.