Inbound Insurance Advisor

Santam; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Santam Travel Insurance is hiring a Call Centre Agent based in Illovo. You will market and/or sell short-term insurance products to clients and intermediaries, handling inbound calls and maintaining product knowledge.

The role requires FAIS accreditation (RE1 if previously in finance), a Matric or equivalent, and at least 3 years in a call centre. Strong English and customer service focus are essential.

Qualifications

• Matric/Grade 12 is required.
• FAIS accreditation and RE1 are preferred if previously in financial services.
• Minimum 3 years' experience in a call centre environment.
• RE5 certification is required.

Responsibilities

• Interact with clients telephonically or face-to-face.
• Operate in an inbound call centre environment.
• Maintain excellent product knowledge and provide accurate information.
• Process documents including policies, endorsements, quotations, and other supporting materials.
• Resolve verbal and written queries and ensure high-level customer service.

Skills

Call centre experience

MS Office

Interpersonal skills

Written & verbal communication

English proficiency

Customer service

Education

Matric / Grade 12

FAIS Accreditation (RE1)

RE5

Tools

MS Office (Excel/Word/Outlook)

Job description

Santam Travel Insurance is hiring a Call Centre Agent based in Illovo. You will market and/or sell short-term insurance products to clients and intermediaries, handling inbound calls and maintaining product knowledge.

The role requires FAIS accreditation (RE1 if previously in finance), a Matric or equivalent, and at least 3 years in a call centre. Strong English and customer service focus are essential.