Insurance Policy Administrator - Short-Term

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary based on experience

Medical aid contribution

Pension fund

Training and development opportunities

Professional work environment

Job summary

Placements24 in Mahikeng, North West, seeks an Insurance Policy Administrator to manage policy lifecycles, from issuance to endorsements and cancellations. You will maintain accurate policyholder records and deliver excellent service to clients and brokers in a busy insurance team.

The role requires attention to detail, knowledge of short-term products, and commitment to regulatory compliance; growth opportunities exist within the organization.

Qualifications

• Matric certificate (Grade 12) is essential.
• NQF Level 4 Short-Term Insurance qualification is desirable.
• Minimum 2 years' experience in insurance policy administration.
• Strong knowledge of short-term products (household, vehicle, liability).
• Proficiency in MS Office and policy admin systems.

Responsibilities

• Process new policy applications with complete documentation.
• Issue policy documents, schedules, and endorsements promptly.
• Manage changes: personal details, coverage updates, cancellations.
• Maintain policyholder records in the administration system.
• Respond to client and broker inquiries on policy details and billing.
• Assist in policy renewals.
• Coordinate with underwriting and claims teams on queries.
• Ensure compliance with policies and regulatory requirements.
• Generate reports on policy administration activities.
• Support process improvements within the department.

Skills

Attention to detail

Customer service

Communication

Time management

Teamwork

Education

Matriculation Certificate (Grade 12)

NQF Level 4 Short-Term Insurance

Tools

MS Office Suite

Policy administration systems

Job description

About the Role

Our client, a trusted provider of short-term insurance solutions, is seeking an organized and efficient Insurance Policy Administrator to join their team in **Mahikeng, North West**. This role is critical in managing the entire lifecycle of insurance policies, from issuance to endorsements and cancellations. You will ensure accurate policy administration, maintain policyholder records, and provide excellent customer service to clients and brokers. The ideal candidate will have a strong attention to detail, a solid understanding of short-term insurance products, and a commitment to operational excellence. Join a professional and supportive team in **Mahikeng** dedicated to delivering reliable insurance services to the community. This is an excellent opportunity to build a career within the insurance sector in a stable and respected organization.

Key Responsibilities

• Process new insurance policy applications, ensuring all documentation is complete and accurate.


• Issue policy documents, schedules, and endorsements promptly and efficiently.


• Manage policy changes, including updates to personal details, coverage modifications, and cancellations.


• Maintain and update policyholder records in the company's administration system.


• Respond to inquiries from clients and brokers regarding policy details, coverage, and billing.


• Assist in the renewal process for existing policies.


• Liaise with underwriting and claims departments to resolve policy-related queries.


• Ensure compliance with company policies and regulatory requirements.


• Generate reports on policy administration activities as required.


• Contribute to process improvement initiatives within the policy administration department.

Requirements

• Matriculation Certificate (Grade 12) is essential.


• Relevant industry qualifications (e.g., NQF Level 4 Short-Term Insurance) are highly desirable.


• A minimum of 2 years of experience in insurance policy administration, preferably within short-term insurance.


• Strong understanding of short-term insurance products (e.g., household, vehicle, personal liability).


• Proficiency in using insurance administration systems and MS Office Suite (Word, Excel, Outlook).


• Excellent attention to detail and accuracy in data entry and record-keeping.


• Good communication and interpersonal skills.


• Ability to manage workload effectively and meet deadlines.


• Customer-focused with a commitment to providing high-quality service.


• Knowledge of the **Mahikeng** area and its insurance needs is beneficial.

Benefits

• Competitive salary based on experience and qualifications.


• Opportunity to work for a reputable insurance company.


• Contribution to medical aid and pension fund.


• Training and development opportunities within the insurance field.


• Stable employment with a supportive team.


• Professional work environment in **Mahikeng, North West**.


• Potential for growth into more senior administrative or operational roles.