Remote Insurance Operations Manager

Placements24; LegKraal Gate; Hybrid; ZAR 900,000 - 1,200,000; Full time

Job summary

Placements24 partners with a client in the insurance sector to recruit an experienced Remote Insurance Operations Manager. The role allows you to work from anywhere in South Africa, leading day-to-day operations and aligning processes with strategic goals.

You will manage a remote team, drive process improvements, implement best practices, monitor KPIs, and ensure regulatory compliance to deliver superior service to clients and stakeholders in a fully remote environment.

Qualifications

• Bachelor's degree in Business Administration or Operations Management required.
• Minimum 5 years of progressive experience in operations management, preferably in insurance.
• Proven ability to lead remote teams and manage distributed operations.
• Strong understanding of insurance operations and regulatory requirements.
• Excellent problem-solving and strategic planning skills.

Responsibilities

• Oversee daily operations of the insurance business to ensure efficiency.
• Develop, implement, and refine policies and procedures to boost productivity.
• Manage and mentor a remote team of operations staff.
• Monitor KPIs and drive performance to meet targets.
• Ensure compliance with insurance regulations and industry standards.
• Identify opportunities for process improvement and technology adoption.

Skills

Remote team leadership

Operations management

Process improvement

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Job description

About the Role

Our client is seeking an experienced and highly organized Remote Insurance Operations Manager to oversee and optimize their operational functions. This pivotal, fully remote role requires a leader capable of managing day-to-day operations, improving process efficiency, and ensuring seamless service delivery to clients and stakeholders. You will be instrumental in streamlining workflows, managing remote teams, and implementing best practices to enhance overall operational performance and customer satisfaction, working from anywhere within South Africa.

Key Responsibilities

• Oversee and manage the daily operations of the insurance business, ensuring efficiency and effectiveness.
• Develop, implement, and refine operational policies and procedures to enhance productivity and service quality.
• Manage and mentor a remote team of operational staff, fostering a collaborative and high-performing work environment.
• Monitor key performance indicators (KPIs) and implement strategies to achieve operational targets.
• Ensure compliance with all relevant insurance regulations and industry standards.
• Identify opportunities for process improvement and technology adoption to optimize operations.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of progressive experience in operations management, preferably within the insurance industry.
• Proven ability to lead and manage remote teams effectively.
• Strong understanding of insurance operations, processes, and regulatory requirements.
• Excellent problem-solving, decision-making, and strategic planning skills.
• Proficiency in operational management software and tools, with a strong aptitude for technology.

Benefits

• Attractive annual salary with performance-based incentives and potential for profit sharing.
• Fully remote work arrangement, providing significant lifestyle flexibility.
• Comprehensive medical aid, retirement fund, and other top-tier employee benefits.
• Allowance for home office setup and ongoing professional development.
• A challenging yet rewarding role within a forward-thinking, remote-first organization.