Insurance Operations Manager

Placements24; Bloemfontein; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Full-time role

Medical aid & retirement

Generous leave

Leadership opportunity

Job summary

Placements24 is seeking an experienced Insurance Operations Manager for our Bloemfontein branch. You will oversee day-to-day operations, manage staff, and implement strategies to boost productivity and customer satisfaction.

The role requires strong leadership and deep knowledge of insurance operational workflows. Based at the Bloemfontein office, you will lead a team to drive operational excellence, ensure compliance with policies, and support continuous process improvements.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum of 4 years in operations management, preferably in insurance.
• Proven leadership and team management skills.
• Strong understanding of operational workflows and process improvement methodologies.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Manage and optimize daily operational processes within the insurance branch.
• Lead, train, and motivate a team of operational staff.
• Develop and implement procedures to improve efficiency and reduce costs.
• Ensure compliance with company policies and industry regulations.
• Monitor operational performance and implement corrective actions as needed.

Skills

Leadership

Operations management

Process improvement

Staff management

Regulatory compliance

Organizational skills

Education

Bachelor's degree in Business Administration or related field

Job description

About the Role

Our client is looking for an experienced and efficient Insurance Operations Manager to oversee the day-to-day operations of their Bloemfontein branch. You will be responsible for ensuring smooth and effective administrative processes, managing staff, and implementing operational strategies to enhance productivity and customer satisfaction. This role requires strong leadership skills and a deep understanding of insurance operational workflows. You will be based at our Bloemfontein office, working closely with your team to achieve operational excellence.

Key Responsibilities

• Manage and optimize daily operational processes within the insurance branch.
• Lead, train, and motivate a team of operational staff.
• Develop and implement procedures to improve efficiency and reduce costs.
• Ensure compliance with company policies and industry regulations.
• Monitor operational performance and implement corrective actions as needed.

Requirements

• Bachelor's degree in Business Administration or a related field.
• Minimum of 4 years of experience in operations management, preferably in the insurance sector.
• Proven leadership and team management skills.
• Strong understanding of operational workflows and process improvement methodologies.
• Excellent organizational and problem-solving abilities.

Benefits

• Competitive salary with performance-based bonuses.
• Full-time employment with structured career progression.
• Comprehensive medical aid and retirement fund contributions.
• Generous leave allowance.
• Opportunity to lead and shape operations in a key branch location.