Insurance Operations Manager

Placements24; Sandton; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Annual leave

Professional development

Hybrid work Sandton

Job summary

Placements24 seeks an experienced Insurance Operations Manager to oversee day-to-day insurance operations in Sandton. The role focuses on efficiency, best practices, and continuous improvement across policy admin, customer service, and claims support.

It is a hybrid position with in-office planning and remote focus time for deep work. You will collaborate with department heads to streamline processes and enhance service delivery, leading teams toward excellence.

Qualifications

• 6+ years in insurance operations management or related field.
• Proven experience in process improvement and project management.
• Strong understanding of underwriting, policy administration and claims.

Responsibilities

• Manage and improve efficiency of core insurance operations: policy issuance, renewals, endorsements.
• Develop and implement policies and procedures to boost service quality and efficiency.
• Oversee customer service to ensure high client satisfaction.
• Collaborate with claims to ensure smooth processing and resolution.
• Monitor performance metrics and identify cost reduction opportunities.
• Lead and mentor operational teams to foster excellence and continuous improvement.

Skills

Insurance ops

Process improvement

Project mgmt

Leadership

CRM systems

Insurance lifecycle

Education

Bachelor's in Business Admin/related

Job description

About the Role

Our client is seeking a proactive and experienced Insurance Operations Manager to oversee and optimize the day-to-day operations of their insurance business in Sandton. This role is crucial for ensuring efficiency, implementing best practices, and driving continuous improvement across various operational functions, including policy administration, customer service, and claims support. You will work closely with department heads to streamline processes and enhance service delivery. This hybrid position offers a blend of essential in-office presence for strategic planning and team engagement in Sandton, alongside remote flexibility for focused work.

Key Responsibilities

• Manage and improve the efficiency of core insurance operations, including policy issuance, renewals, and endorsements.
• Develop and implement operational policies and procedures to enhance service quality and efficiency.
• Oversee the customer service function, ensuring high levels of client satisfaction.
• Collaborate with the claims department to ensure smooth claims processing and resolution.
• Monitor operational performance metrics and identify areas for improvement and cost reduction.
• Lead and mentor operational teams, fostering a culture of excellence and continuous improvement.

Requirements

• Minimum of 6 years of experience in insurance operations management or a related field.
• Proven experience in process improvement, operational efficiency, and project management.
• Strong understanding of insurance lifecycle processes (underwriting, policy admin, claims).
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in operational management software and CRM systems.
• A relevant degree in Business Administration, Management, or a related field is preferred.

Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive medical aid and retirement fund benefits.
• Generous annual leave and paid time off.
• Opportunities for professional development and leadership training.
• Hybrid work model within the dynamic business hub of Sandton.