Insurance Operations Manager

Placements24; Upington; Hybrid; ZAR 900,000 - 1,600,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Career growth opportunities

Leadership role with impact

Job summary

Placements24 is seeking an Insurance Operations Manager to oversee and optimize day-to-day operations of the Mahikeng branch, driving efficiency in underwriting, claims, and policy administration.

The role focuses on leadership, implementing best practices, and delivering high service standards within the insurance framework to support customer satisfaction and company success.

Qualifications

• Bachelor's degree in Business Management, Operations Management, or a related field.
• Minimum of 6 years of experience in managing operations, preferably within the insurance or financial services industry.
• Proven leadership and team management skills.
• Strong understanding of insurance processes, including underwriting, claims, and policy administration.
• Excellent organizational, problem-solving, and decision-making abilities.
• Proficiency in relevant operational software and systems.

Responsibilities

• Oversee the daily operations of the insurance branch, including policy administration, claims processing, and customer service functions.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service quality.
• Manage and motivate a team of operational staff, providing guidance, training, and performance feedback.
• Ensure adherence to company policies, procedures, and regulatory requirements within the insurance operations.
• Monitor operational performance metrics, identify areas for improvement, and implement corrective actions.
• Collaborate with other departments, such as sales and marketing, to ensure cohesive business operations.

Skills

Leadership

Operations management

Policy administration

Underwriting/claims knowledge

Education

Bachelor's degree in Business Management/Operations Management or related field

Tools

ERP systems

Job description

About the Role

Our client is seeking a dynamic and experienced Insurance Operations Manager to oversee and optimize the day-to-day operations of their Mahikeng branch. This leadership role involves managing administrative processes, ensuring efficient workflow for underwriting and claims teams, and driving operational excellence. You will focus on enhancing productivity, implementing best practices, and ensuring seamless service delivery within the insurance framework. This is a critical position for maintaining high standards of performance and customer satisfaction, contributing significantly to the company's success in the North West province.

Key Responsibilities

• Oversee the daily operations of the insurance branch, including policy administration, claims processing, and customer service functions.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service quality.
• Manage and motivate a team of operational staff, providing guidance, training, and performance feedback.
• Ensure adherence to company policies, procedures, and regulatory requirements within the insurance operations.
• Monitor operational performance metrics, identify areas for improvement, and implement corrective actions.
• Collaborate with other departments, such as sales and marketing, to ensure cohesive business operations.

Requirements

• Bachelor's degree in Business Management, Operations Management, or a related field.
• Minimum of 6 years of experience in managing operations, preferably within the insurance or financial services industry.
• Proven leadership and team management skills.
• Strong understanding of insurance processes, including underwriting, claims, and policy administration.
• Excellent organizational, problem-solving, and decision-making abilities.
• Proficiency in relevant operational software and systems.

Benefits

• Competitive salary and comprehensive benefits package, including medical and retirement plans.
• Performance bonuses based on operational efficiency and team targets.
• Opportunities for professional growth and leadership development.
• A key management role with significant responsibility and impact.
• Supportive work environment fostering collaboration and innovation.