Insurance Operations Manager

Placements24; Vereeniging; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Performance bonus

Medical aid

Pension

Leave allowance

Professional development opportunities

Job summary

Placements24 in Vereeniging is seeking an Insurance Operations Manager to lead daily branch operations, policy administration, customer service and claims support, ensuring accuracy and compliance across the policy lifecycle.

You will drive process improvements, monitor KPIs, and work with senior leadership to optimise efficiency and client satisfaction in the Gauteng region.

Qualifications

• Minimum of 7 years of experience in insurance operations management or a related leadership role.
• Proven ability to manage multiple teams and complex operational processes.
• Strong understanding of insurance products, regulations, and industry best practices.
• Excellent leadership, communication, and problem-solving skills.
• Experience with process improvement methodologies and operational technology.

Responsibilities

• Lead, manage, and develop operational teams, fostering a high-performance culture.
• Oversee the end-to-end insurance policy lifecycle, ensuring accuracy and compliance.
• Develop and implement strategies to improve operational efficiency and reduce costs.
• Monitor key performance indicators (KPIs) and operational metrics, reporting on progress to senior management.
• Ensure excellent customer service delivery and timely resolution of client issues.

Skills

Leadership

Team management

Communication

Problem solving

Job description

About the Role

Our client is seeking a seasoned and results-oriented Insurance Operations Manager to oversee the daily operations of their busy branch in Vereeniging. This leadership role involves managing teams responsible for policy administration, customer service, and claims support to ensure efficiency, compliance, and client satisfaction. You will play a key role in optimizing operational processes, implementing best practices, and driving continuous improvement initiatives within the Gauteng region. The ideal candidate is a strong leader with a deep understanding of insurance operations and a commitment to excellence.

Key Responsibilities

• Lead, manage, and develop operational teams, fostering a high-performance culture.
• Oversee the end-to-end insurance policy lifecycle, ensuring accuracy and compliance.
• Develop and implement strategies to improve operational efficiency and reduce costs.
• Monitor key performance indicators (KPIs) and operational metrics, reporting on progress to senior management.
• Ensure excellent customer service delivery and timely resolution of client issues.

Requirements

• Minimum of 7 years of experience in insurance operations management or a related leadership role.
• Proven ability to manage multiple teams and complex operational processes.
• Strong understanding of insurance products, regulations, and industry best practices.
• Excellent leadership, communication, and problem-solving skills.
• Experience with process improvement methodologies and operational technology.

Benefits

• Attractive executive-level salary and performance bonus.
• Opportunity to lead a key operational hub in Vereeniging.
• Comprehensive benefits package including medical aid and pension.
• Generous leave allowance and professional development opportunities.
• A challenging and rewarding leadership position within a reputable company.