Insurance Operations Manager

Placements24; Benoni; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus opportunities

Health benefits

Job summary

Placements24 is seeking a seasoned Insurance Operations Manager to oversee the Benoni branch's day-to-day operations, including claims processing, policy administration, and customer service.

You will lead and mentor a team, implement process improvements to boost efficiency, ensure regulatory compliance, monitor KPIs, and align activities with strategic goals, while fostering a high-performance culture. This role offers growth opportunities and a competitive package.

Qualifications

• Proven experience in operations management, preferably within insurance or financial services.
• Strong leadership and team management skills.
• Understanding of insurance operations including claims and policy administration.

Responsibilities

• Manage and direct daily operational activities, ensuring timely and accurate processing of insurance transactions.
• Lead, mentor, and develop a team of operational staff, fostering a high-performance culture.
• Identify and implement process improvements to enhance efficiency, reduce costs, and improve service quality.
• Ensure compliance with regulatory requirements, company policies, and procedures.
• Monitor KPIs and take corrective actions as needed.
• Collaborate with other department managers to align operational strategies with business objectives.

Skills

Operations management

Leadership

Process improvement

Project management

Analytical thinking

Problem solving

Education

Bachelor's degree in Business Administration/Management

Job description

About the Role

Our client is seeking a seasoned Insurance Operations Manager to oversee and optimize the day-to-day operations of their branch in Benoni. This leadership role is critical for ensuring efficiency, productivity, and adherence to high standards across all operational functions, including claims processing, policy administration, and customer service. You will be responsible for managing a team, implementing process improvements, and contributing to the overall success and strategic goals of the branch. This is an opportunity to lead and make a significant impact within a respected insurance organization.

Key Responsibilities

• Manage and direct daily operational activities, ensuring timely and accurate processing of insurance transactions.
• Lead, mentor, and develop a team of operational staff, fostering a high-performance culture.
• Identify and implement process improvements to enhance efficiency, reduce costs, and improve service quality.
• Ensure compliance with all regulatory requirements, company policies, and procedures.
• Monitor key performance indicators (KPIs) and take corrective actions as needed.
• Collaborate with other department managers to align operational strategies with business objectives.

Requirements

• Proven experience in operations management, preferably within the insurance or financial services industry.
• Strong leadership and team management skills, with a track record of motivating staff.
• Excellent understanding of insurance operations, including claims and policy administration.
• Proficiency in process improvement methodologies and project management.
• Strong analytical and problem-solving abilities.
• Bachelor's degree in Business Administration, Management, or a related field.

Benefits

• Competitive salary and performance-based bonus opportunities.
• Comprehensive health, retirement, and other employee benefits.
• Opportunities for professional development and leadership training.
• A dynamic work environment with a focus on operational excellence.
• Employee recognition programs and a supportive management structure.