Insurance Operations Manager

Placements24; Vereeniging; Hybrid; ZAR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Executive health benefits

Hybrid work model

Career advancement

Job summary

Placements24 seeks an Insurance Operations Manager in Vereeniging to lead the insurance department's daily operations, including policy servicing, claims handling, and customer support. You will drive efficiency, ensure compliance, and mentor staff to meet performance goals.

The role requires a Bachelor’s degree and 7+ years in insurance operations or senior leadership, with strong strategic, analytical, and interpersonal skills. Hybrid work setup and executive health benefits are offered.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 7+ years of experience in insurance operations management or senior leadership.
• Proven track record in process improvement and team leadership.
• Strong knowledge of insurance products, systems, and regulatory compliance.
• Excellent strategic planning, analytical, and communication skills.

Responsibilities

• Direct and manage day-to-day operations of the insurance department, including policy servicing, claims handling, and customer support.
• Develop and implement strategies to enhance efficiency, quality, and cost-effectiveness.
• Supervise and mentor operational staff with performance reviews.
• Ensure regulatory compliance and industry best practices in operations.
• Monitor KPIs and report performance to senior management.
• Collaborate with underwriting and finance to ensure smooth workflows.

Skills

Leadership

Operations management

Process improvement

Regulatory compliance

Stakeholder management

Strategic planning

Analytical skills

Communication

Education

Bachelor's degree

Job description

About the Role

Our client is seeking a strategic and experienced Insurance Operations Manager to oversee and optimize daily operations in Vereeniging . This leadership role involves managing teams responsible for policy administration, claims processing, and customer service, ensuring efficiency, compliance, and high service standards. You will be instrumental in implementing operational improvements, streamlining workflows, and fostering a productive work environment. This position requires a strong understanding of the insurance lifecycle and a proven ability to lead teams to achieve departmental and company objectives.

Key Responsibilities

• Direct and manage the day-to-day operations of the insurance department, including policy servicing, claims handling, and customer support.
• Develop and implement operational strategies and procedures to enhance efficiency, quality, and cost-effectiveness.
• Supervise, train, and mentor operational staff, setting performance goals and conducting regular reviews.
• Ensure compliance with all regulatory requirements and industry best practices in operational activities.
• Monitor key performance indicators (KPIs) and generate reports on operational performance for senior management.
• Collaborate with other departments, such as underwriting and finance, to ensure seamless integration and workflow.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Minimum of 7 years of experience in insurance operations management or a senior operational leadership role.
• Demonstrated success in process improvement, workflow optimization, and team leadership.
• In-depth knowledge of insurance products, systems, and regulatory compliance.
• Excellent strategic planning, analytical, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.

Benefits

• Attractive executive-level salary with performance-based bonuses.
• Hybrid work arrangement providing a balance of office-based collaboration and remote flexibility.
• Comprehensive executive health, retirement, and other benefits.
• Significant opportunities for career advancement and leadership development.
• A dynamic and supportive leadership team environment in Vereeniging .