Insurance Claims Manager - Lead & Elevate Excellence

Placements24; Soweto; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Executive bonus potential

Health insurance

Retirement benefits

Leadership training

Job summary

Placements24 is seeking an experienced Insurance Claims Manager to lead the Soweto-based claims department. This leadership role oversees the entire claims process, mentors a team of claims professionals, and ensures timely, fair resolutions while upholding customer service and integrity.

You will set departmental goals, implement best practices, manage budgets, and drive continuous improvement within a collaborative team environment.

Qualifications

• Extensive experience in insurance claims management with leadership.
• Strong knowledge of policy types and adjudication.
• Proven ability to mentor teams and manage budgets.
• Excellent communication and regulatory compliance.

Responsibilities

• Lead, manage, and mentor a team of claims adjusters and support staff.
• Oversee the end-to-end claims handling process, ensuring efficiency and accuracy.
• Develop and implement claims policies, procedures, and performance standards.
• Monitor KPIs and implement strategies for continuous improvement.
• Manage claims budgets and resources to control costs while maintaining service quality.

Skills

Leadership

Team management

Communication

Analytical thinking

Budgeting

Regulatory knowledge

Education

Bachelor's degree

Professional qualifications

Tools

Claims management software

Job description

Placements24 is seeking an experienced Insurance Claims Manager to lead the Soweto-based claims department. This leadership role oversees the entire claims process, mentors a team of claims professionals, and ensures timely, fair resolutions while upholding customer service and integrity.

You will set departmental goals, implement best practices, manage budgets, and drive continuous improvement within a collaborative team environment.