Insurance Customer Service Representative

Placements24; Noord-Kaap; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote

Training program

Health benefits

Career growth

Competitive salary

Job summary

Placements24 is seeking an Insurance Customer Service Representative to join a fully remote support team serving clients across Kimberley and beyond. You will be the first point of contact for inquiries about policies, billing, and general insurance needs, with a focus on resolving issues and ensuring customer satisfaction.

Strong communication and problem-solving skills are essential. This role offers flexible scheduling, comprehensive training, and opportunities for growth within the customer

Qualifications

• High school diploma or equivalent.
• Experience in insurance or financial services preferred.
• Excellent communication and active listening skills.
• Proficiency with CRM and customer service tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding insurance policies, coverage, and services.
• Assist customers with policy-related transactions, such as updates, changes, and cancellations.
• Provide clear and accurate information about billing, payments, and account statements.
• Troubleshoot customer issues and escalate complex problems to the appropriate departments for resolution.
• Educate customers on policy benefits and available services to enhance their understanding and satisfaction.
• Maintain detailed records of customer interactions and transactions in the CRM system.

Skills

Customer service

CRM software

Active listening

Communication

Problem solving

Time management

Remote work

Education

High school diploma or equivalent

Tools

CRM software

Helpdesk software

Job description

About the Role

Our client is seeking a friendly and responsive Insurance Customer Service Representative to join their remote support team, serving clients across Kimberley and beyond. In this vital role, you will be the first point of contact for customers, assisting them with inquiries about their policies, billing, and general insurance needs. Your primary goal will be to provide exceptional service, resolve issues efficiently, and ensure customer satisfaction. This is an excellent opportunity for a compassionate communicator with strong problem-solving skills to build a career in customer support within the insurance sector, all from the convenience of their home office.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding insurance policies, coverage, and services.
• Assist customers with policy-related transactions, such as updates, changes, and cancellations.
• Provide clear and accurate information about billing, payments, and account statements.
• Troubleshoot customer issues and escalat complex problems to the appropriate departments for resolution.
• Educate customers on policy benefits and available services to enhance their understanding and satisfaction.
• Maintain detailed records of customer interactions and transactions in the CRM system.

Requirements

• Previous experience in customer service, preferably within the insurance or financial services industry.
• Excellent communication and active listening skills.
• Proficiency in using CRM software and other customer service tools.
• Strong problem-solving abilities and the capacity to remain calm and professional under pressure.
• Ability to work independently and manage time effectively in a remote work environment .
• A high school diploma or equivalent is required; further education or certifications are a plus.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Fully remote work arrangement with flexible scheduling options.
• Comprehensive training program to ensure success in the role.
• Health and wellness benefits package.
• Opportunities for career growth within the customer service department.