Customer Service Representative - Insurance

Placements24; Randburg; Hybrid; ZAR 150,000 - 230,000; Full time

Benefits offered by this job

Flexible working hours

Fully remote position

Health insurance

Job summary

Placements24 is seeking a Customer Service Representative to join a fully remote support team. You will be the first point of contact for clients, assisting with insurance inquiries, policy questions, and service requests in a friendly and empathetic manner.

Ideal candidates possess strong communication, active listening, and problem-solving skills, with a patient and customer-focused attitude. The role offers a flexible, work-from-home environment and ongoing professional development

Qualifications

• High school diploma or equivalent required
• Experience in customer service, preferably in insurance
• Excellent verbal and written communication skills
• Empathy and customer-focused attitude

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide information about policies, coverage, billing, and changes
• Assist customers with processing policy updates, renewals, and cancellations
• Resolve customer complaints and escalate when necessary
• Maintain accurate customer records in the CRM system
• Educate customers on company services and resources

Skills

Customer service experience

Excellent communication

Active listening

Problem-solving

Computer proficiency

Education

High school diploma or equivalent

Some college or relevant certification

Tools

CRM software

Job description

About the Role

Our client is seeking an articulate and friendly Customer Service Representative to join their fully remote support team. In this role, you will be the first point of contact for clients, providing exceptional assistance with their insurance-related inquiries, policy questions, and service requests. Your ability to communicate clearly, empathetically, and efficiently will be key to ensuring customer satisfaction and building loyalty. This is an excellent opportunity for individuals passionate about helping others and seeking a rewarding career in a flexible, work-from-home environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about insurance policies, coverage, billing, and policy changes.
• Assist customers with processing policy updates, renewals, and cancellations.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain accurate customer records and interactions in the CRM system.
• Educate customers on company services and available resources.

Requirements

• High school diploma or equivalent; some college or relevant certification preferred.
• Previous experience in a customer service role , preferably in insurance or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and ability to learn new software quickly.
• A patient, empathetic, and customer-focused attitude is essential.

Benefits

• Competitive starting salary.
• Fully remote position with flexible working hours.
• Comprehensive health, dental, and vision insurance.
• Paid training and ongoing professional development programs.
• A supportive and positive remote work culture.