Insurance Customer Service Representative

Placements24; Sandton; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive medical and retirement

Job summary

Placements24 is recruiting an Insurance Customer Service Representative to join our client in Sandton. You will be the first point of contact for policyholders, handling inquiries about policies, billing, and claims with a focus on excellent customer service.

The role emphasizes empathetic communication, accuracy, and the ability to guide customers through policy details while maintaining thorough records. A hybrid work model and opportunities for training are provided.

Qualifications

• Excellent communication, listening, and interpersonal skills.
• Ability to remain patient, empathetic, and professional.
• Proficiency in using customer service software and CRM systems.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries regarding insurance policies, coverage, billing, and claims via phone, email, and chat.
• Provide accurate information and guide customers through policy details and procedures.
• Assist customers with policy changes, updates, and renewal processes.
• Process payments and assist with billing inquiries.
• Escalate complex issues to the appropriate departments or specialists for resolution.
• Maintain detailed records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Problem solving

Empathy

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and efficient Insurance Customer Service Representative to join their vibrant team in Sandton . In this role, you will be the first point of contact for policyholders, providing exceptional service and support for inquiries related to policies, billing, and claims. You will play a crucial part in enhancing customer satisfaction and retention. This position offers a great opportunity to develop your skills within a supportive environment, contributing to the positive reputation of our client in the competitive Gauteng market through outstanding customer interactions.

Key Responsibilities

• Respond to customer inquiries regarding insurance policies, coverage, billing, and claims via phone, email, and chat.
• Provide accurate information and guide customers through policy details and procedures.
• Assist customers with policy changes, updates, and renewal processes.
• Process payments and assist with billing inquiries.
• Escalate complex issues to the appropriate departments or specialists for resolution.
• Maintain detailed records of customer interactions and transactions.

Requirements

• High school diploma or equivalent; further education or certification is a plus.
• Previous experience in customer service , preferably within the insurance industry.
• Excellent communication, listening, and interpersonal skills.
• Ability to remain patient, empathetic, and professional even in challenging situations.
• Proficiency in using customer service software and CRM systems.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive starting salary with regular performance reviews.
• Hybrid work model offering flexibility between office and remote work.
• Comprehensive medical and retirement benefits.
• Extensive training programs to enhance product knowledge and service skills.
• A positive and team-oriented work environment in Sandton .