Insurance Claims Manager

Placements24; Upington; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work model

Competitive bonus potential

Health and retirement benefits

Job summary

Placements24 in Upington seeks an experienced Insurance Claims Manager to lead the claims department and oversee the end-to-end claims process, managing a team of adjusters and specialists to ensure timely, fair settlements.

You will develop policies, monitor performance, and ensure regulatory compliance and customer satisfaction while balancing office presence with remote flexibility.

Qualifications

• Bachelor's degree in Business Administration, Law, or a related field.
• Minimum of 7 years of experience in claims management with proven leadership.
• In-depth knowledge of insurance claims processes, regulations, and market practices.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Ability to manage a team effectively in a hybrid work environment.
• Relevant professional certifications (e.g., ACII, FLMI) are highly desirable.

Responsibilities

• Manage and lead the claims department, including hiring, training, and performance management of staff.
• Develop and implement claims handling best practices, policies, and procedures.
• Oversee the entire claims lifecycle, from first notice of loss to final settlement.
• Ensure claims are handled in compliance with regulatory requirements and company standards.
• Monitor claims costs, identify trends, and implement strategies for cost containment and fraud prevention.
• Liaise with senior management, legal counsel, and external partners on complex claims matters.

Skills

Leadership

Team management

Communication

Negotiation

Problem solving

Education

Bachelor's degree in Business Administration, Law, or related field

Job description

About the Role

Our client is seeking an experienced and results-oriented Insurance Claims Manager to lead their claims department in Upington. This hybrid role involves overseeing all aspects of the claims process, managing a team of claims adjusters and specialists, and ensuring efficient, fair, and timely claim settlements. You will be responsible for developing claims policies and procedures, monitoring team performance, and driving customer satisfaction. The ideal candidate is a strong leader with extensive claims experience and a commitment to operational excellence, contributing to a supportive work environment that balances office presence with remote flexibility.

Key Responsibilities

• Manage and lead the claims department, including hiring, training, and performance management of staff.
• Develop and implement claims handling best practices, policies, and procedures.
• Oversee the entire claims lifecycle, from first notice of loss to final settlement.
• Ensure claims are handled in compliance with regulatory requirements and company standards.
• Monitor claims costs, identify trends, and implement strategies for cost containment and fraud prevention.
• Liaise with senior management, legal counsel, and external partners on complex claims matters.

Requirements

• Bachelor's degree in Business Administration, Law, or a related field.
• Minimum of 7 years of experience in claims management, with a proven track record of leadership.
• In-depth knowledge of insurance claims processes, regulations, and market practices.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Ability to manage a team effectively in a hybrid work environment.
• Relevant professional certifications (e.g., ACII, FLMI) are highly desirable.

Benefits

• Highly competitive salary with significant bonus potential.
• Hybrid work model providing flexibility and work-life integration.
• Comprehensive health, retirement, and other employee benefits.
• Opportunities for professional development and career advancement.
• A leadership role in a reputable organization committed to service excellence.