Insurance Claims Handler

Placements24; Mbombela (Nelspruit); On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Paid training

Team-oriented environment

Career development opportunities

Job summary

Placements24 in Nelspruit is seeking a proactive Insurance Claims Handler to manage the claims process from notification to settlement. You will ensure a smooth experience for policyholders through effective communication and thorough documentation.

The role requires 1–3 years in customer service or claims handling, strong insurance knowledge, and the ability to handle multiple tasks calmly under pressure. A collaborative team environment and training are provided.

Qualifications

• High school diploma or equivalent; further education in insurance or business is a plus.
• 1-3 years of experience in customer service or claims handling.
• Strong understanding of insurance principles and claims procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using computer systems and claims management software.
• Ability to remain calm and professional under pressure.

Responsibilities

• Receive and log new insurance claims promptly and accurately.
• Investigate claims by gathering documentation and information.
• Assess liability and determine the extent of the company's obligation.
• Communicate claim status and decisions clearly to policyholders.
• Negotiate settlements within defined authority limits.
• Maintain detailed records of all claim activities in the system.

Skills

Customer service

Communication

Problem-solving

Multitasking

Interpersonal skills

Education

High school diploma

Insurance/business studies

Tools

Claims software

Job description

About the Role

Our client is seeking a proactive and customer-focused Insurance Claims Handler to join their team in Nelspruit . You will manage the claims process from initial notification through to settlement, ensuring a smooth and satisfactory experience for policyholders. This role requires excellent communication skills, empathy, and a strong ability to manage multiple tasks effectively. Become a key member of a dedicated team in Mpumalanga , contributing to the company's reputation for excellent service and efficient claims resolution.

Key Responsibilities

• Receive and log new insurance claims promptly and accurately.
• Investigate claims by gathering necessary documentation and information.
• Assess liability and determine the extent of the company's obligation.
• Communicate claim status and decisions clearly to policyholders.
• Negotiate settlements within defined authority limits.
• Maintain detailed records of all claim activities in the system.

Requirements

• High school diploma or equivalent; further education in insurance or business is a plus.
• 1-3 years of experience in customer service or claims handling.
• Strong understanding of insurance principles and claims procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using computer systems and claims management software.
• Ability to remain calm and professional under pressure.

Benefits

• Competitive annual salary.
• Opportunity to work within the vibrant insurance community of Nelspruit .
• Comprehensive medical and retirement benefits.
• Paid training and opportunities for skill development.
• A supportive and team-oriented work environment.