Insurance Claims Handler - Liability

Placements24; Klerksdorp; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Retirement plan

Professional development

Paid annual leave

Job summary

Placements24 in Klerksdorp, North West, is seeking an experienced Insurance Claims Handler to manage liability claims from intake to settlement. You will investigate claims, assess coverage, gather evidence, negotiate settlements, and liaise with claimants, policyholders, and legal representatives.

The role requires at least 4 years' liability claims experience, strong analytical and negotiation skills, and a commitment to service excellence.

Qualifications

• Matriculation (Grade 12) is required; a tertiary qualification or insurance certification is advantageous.
• Minimum 4 years of liability claims handling experience.
• Solid understanding of liability, negligence and indemnity principles.
• Proficiency with claims management software and standard office tools.
• Excellent investigative, analytical and problem-solving skills.
• Strong negotiation and conflict-resolution abilities.
• Exceptional written and verbal communication skills.
• Ability to manage a caseload efficiently under pressure.

Responsibilities

• Receive, register, and thoroughly investigate new liability claims.
• Analyze policy coverage and determine liability based on case facts.
• Communicate with claimants, policyholders, legal representatives and others.
• Collect evidence, statements, and documents relevant to claims.
• Negotiate settlements within authority limits for fair, timely resolutions.
• Coordinate external providers such as loss adjusters and legal counsel when needed.
• Maintain accurate claim files and document actions and decisions.
• Identify potentially fraudulent claims and escalate for investigation.
• Ensure compliance with legislation, regulations and procedures.
• Contribute to improving claims handling processes and client service standards at the Klerksdorp branch.

Skills

Investigative skills

Analytical thinking

Negotiation

Communication

Work under pressure

Customer service

Education

Matric/Grade 12

NQF4/5 in Claims Management

Tools

Claims management systems

Job description

About the Role

Our client, a respected insurance provider, is seeking an experienced and detail‑oriented Insurance Claims Handler to manage liability claims at their Klerksdorp, North West office. This crucial role involves investigating, assessing, and settling a variety of liability claims, ensuring prompt and fair resolutions for all parties involved. You will be responsible for determining coverage, investigating circumstances, negotiating settlements, and managing legal aspects where necessary. The ideal candidate will have a strong understanding of liability principles, excellent analytical skills, and the ability to handle complex cases with professionalism and efficiency. We are looking for a dedicated professional who can contribute to our commitment to exceptional claims service within the Klerksdorp community. This position offers a stable career path in a key area of the insurance sector.

Key Responsibilities

• Receive, register, and investigate new liability insurance claims thoroughly.
• Analyze policy coverage and assess liability based on the facts of each case.
• Communicate effectively with claimants, policyholders, legal representatives, and other relevant parties.
• Gather evidence, statements, and documentation pertinent to the claim.
• Negotiate settlements within prescribed authority limits, striving for fair and timely resolutions.
• Appoint and manage external service providers such as loss adjusters and legal counsel when required.
• Maintain accurate and up-to-date claim files, documenting all actions and decisions.
• Identify potential fraudulent claims and elevate them for further investigation.
• Ensure compliance with all relevant legislation, regulations, and company procedures.
• Contribute to the continuous improvement of claims handling processes and client service standards within the Klerksdorp branch.

Requirements

• Matriculation (Grade 12) required; a relevant tertiary qualification or insurance‑specific certification (e.g., NQF Level 4/5 in Claims Management) is advantageous.
• Minimum of 4 years of experience in handling liability insurance claims.
• Solid understanding of legal principles related to liability, negligence, and indemnity.
• Proficiency in claims management systems and standard office software.
• Excellent investigative, analytical and problem- solving skills.
• Strong negotiation and conflict-resolution abilities.
• Exceptional written and verbal communication skills.
• Ability to work efficiently under pressure and manage a caseload effectively.
• Commitment to providing excellent customer service.
• Must reside in or be willing to relocate to Klerksdorp, North West.

Benefits

• Competitive annual salary commensurate with experience.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and further qualifications.
• A stable and supportive work environment in Klerksdorp.
• Involvement in diverse and challenging liability claims.
• Paid annual leave.