Claims Handler - Personal Lines (Automobile & Household)

Placements24; Graafwater; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement benefits

Skills development opportunities

Supportive team environment

Career growth in claims

Employee assistance programme

Job summary

Placements24 is partnering with a well-established insurer to recruit a diligent Claims Handler for personal lines claims (automobile and household) based in Paarl, Western Cape. You will register claims, assess liability, calculate settlements, and liaise with assessors, repairers and legal advisors to support policyholders.

The role requires clear communication, empathy, attention to detail, and adherence to procedures to ensure fair and timely claims resolutions and to uphold the insurer's

Qualifications

• Minimum 2 years of experience as a Claims Handler, preferably in personal lines (auto and household).
• RE 5 relevant insurance qualifications.
• Proactive problem‑solving attitude.
• Resilience and empathy when handling sensitive situations.
• Based in or willing to commute to Paarl, Western Cape.

Responsibilities

• Register and process personal lines claims (auto and household) from inception to closure.
• Assess claim validity, coverage and liability based on policy terms.
• Communicate updates and guidance to policyholders throughout the process.
• Appoint and manage service providers (assessors, repairers, legal advisors).
• Determine settlements and authorise payments within delegated authority.
• Identify potential fraudulent claims and escalate per procedures.
• Maintain accurate claim files and documentation.
• Ensure compliance with insurance legislation and company policies.
• Strive for efficient resolutions and meet KPIs.
• Provide excellent, empathetic customer service.

Skills

Communication skills

Empathy

Attention to detail

Personal lines insurance

Education

RE 5 qualifications

Job description

About the Role

Our client, a well-established insurer committed to providing excellent customer service, is seeking a diligent and empathetic Claims Handler to manage personal lines claims (automobile and household) in Paarl, Western Cape. This role is essential for ensuring fair and timely settlement of claims, providing support and guidance to policyholders during challenging times. You will be responsible for registering claims, assessing liability, calculating payouts, and liaising with relevant parties such as assessors, repairers, and legal representatives. The ideal candidate will possess strong communication skills, a keen eye for detail, and a thorough understanding of personal lines insurance policies. This is an excellent opportunity to join a reputable company and build a stable career in the insurance industry. We are looking for an organized and compassionate individual who can manage a caseload efficiently and deliver a high level of service. Your ability to communicate complex information clearly and empathetically will be crucial in assisting claimants through the claims process. The role requires adherence to strict procedural guidelines and a commitment to upholding our client's reputation for fairness and efficiency within the Paarl, Western Cape community.

Key Responsibilities

• Register and process personal lines insurance claims (automobile and household) from inception to closure.
• Assess claim validity, coverage, and liability based on policy terms and conditions.
• Communicate effectively with policyholders, providing updates, explanations, and guidance throughout the claims process.
• Appoint and manage service providers such as assessors, repairers, and legal advisors.
• Determine appropriate settlement amounts and authorise payments within delegated authority limits.
• Identify potential fraudulent claims and escalatable according to company procedures.
• Maintain accurate and comprehensive claim files, ensuring all documentation is recorded.
• Ensure compliance with relevant insurance legislation, regulations and company policies.
• Strive for efficient claims resolution, meeting sub-inline revalued key performance indicators.
• Provide excellent customer service, demonstrating empathy and professionalism at all time obsoli..

Requirements

• A minimum of 2 years of experience as a Claims Handler, preferably in personal lines (automobile and or le).
• RE 5 relevant insurance qualifications (.ତ୍ ରି ନୀ .) ...lots of random??
• A proactive and problem-solving attitude.
• Resilience and the ability to handle sensitive situations with empathy.
• Based in or willing to commute to Paarl, Western Cape.

Benefits

• Competitive salary based on experience and qualifications.
• Medical aid, life cover, and retirement fund contributions.
• Opportunities for skills development and further insurance qualification.
• A supportive and team-oriented work environment.
• Stable employment with a reputable insurer.
• Potential for career growth within the claims department.
• Employee assistance programme.