Inbound Customer Care Coordinator: Digital Self-Service

EXL; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A business consulting firm in Cape Town is seeking a Coordinator for Customer Care Voice-Inbound to support customers through phone interactions. The role involves promoting digital self-service options and efficiently resolving complaints. Candidates should demonstrate a strong customer service orientation and problem-solving skills. This is an entry-level full-time position that offers an opportunity to engage in continuous improvement initiatives. Join a vibrant team dedicated to enhancing customer experiences.

Qualifications

• Ability to assist customers with digital self-service options.
• Efficient in resolving customer complaints on first contact.
• Capable of accurate data entry and record-keeping.

Responsibilities

• Promote digital self-service options to customers.
• Resolve customer complaints efficiently.
• Run diagnostics to understand root causes of issues.
• Maintain accurate records in systems.

Skills

Customer service orientation

Problem-solving

Communication skills

Job description

A business consulting firm in Cape Town is seeking a Coordinator for Customer Care Voice-Inbound to support customers through phone interactions. The role involves promoting digital self-service options and efficiently resolving complaints. Candidates should demonstrate a strong customer service orientation and problem-solving skills. This is an entry-level full-time position that offers an opportunity to engage in continuous improvement initiatives. Join a vibrant team dedicated to enhancing customer experiences.