Coordinator & Backend Customer Support—Email/Chat/Voice

EXL; Cape Town; Sur place; ZAR 150 000 - 210 000; Plein temps

Résumé du poste

A leading business consulting firm in Cape Town is seeking an entry-level Coordinator-Back-End to manage customer service through email, chat, and voice. The successful candidate will be responsible for booking appointments in line with business and customer expectations and will support other departments in addressing scheduling queries. This role requires managing client expectations and ensuring adherence to service standards.

Responsabilités

• Ensure customer appointments are booked to meet business and customer expectations.
• Support departments in handling customer queries about scheduling.
• Manage customer expectations and ensure adherence to service lines.

Description du poste

A leading business consulting firm in Cape Town is seeking an entry-level Coordinator-Back-End to manage customer service through email, chat, and voice. The successful candidate will be responsible for booking appointments in line with business and customer expectations and will support other departments in addressing scheduling queries. This role requires managing client expectations and ensuring adherence to service standards.