Coordinator & Backend Customer Support—Email/Chat/Voice

EXL; Cape Town; On-site; ZAR 150,000 - 210,000; Full time

Job summary

A leading business consulting firm in Cape Town is seeking an entry-level Coordinator-Back-End to manage customer service through email, chat, and voice. The successful candidate will be responsible for booking appointments in line with business and customer expectations and will support other departments in addressing scheduling queries. This role requires managing client expectations and ensuring adherence to service standards.

Responsibilities

• Ensure customer appointments are booked to meet business and customer expectations.
• Support departments in handling customer queries about scheduling.
• Manage customer expectations and ensure adherence to service lines.

Job description

A leading business consulting firm in Cape Town is seeking an entry-level Coordinator-Back-End to manage customer service through email, chat, and voice. The successful candidate will be responsible for booking appointments in line with business and customer expectations and will support other departments in addressing scheduling queries. This role requires managing client expectations and ensuring adherence to service standards.