Remote Customer Support Coordinator

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

WhatJobs Direct is seeking a proactive Customer Support Coordinator to manage inbound inquiries and ensure a seamless support experience. This fully remote role offers the flexibility to work from anywhere, contributing to a distributed workforce with focus on Port Elizabeth, Eastern Cape, ZA.

You will maintain high customer satisfaction and collaborate across departments to resolve issues. The ideal candidate has strong communication skills, problem-solving abilities, and experience with CRM

Qualifications

• Prior experience in customer support or related admin role.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Experience with CRM and helpdesk tools.
• Ability to work independently in a remote role.
• Reliable internet and home office setup.

Responsibilities

• Handle customer inquiries via email, phone, and chat.
• Provide accurate information on products, services, and policies.
• Troubleshoot and resolve issues, escalate when needed.
• Document interactions in the CRM system.
• Collaborate with other departments to resolve requests.
• Maintain high customer satisfaction and SLA adherence.
• Assist in training new team members.
• Monitor support queues and meet SLAs.

Skills

Customer support experience

CRM software proficiency

Written and verbal communication

Organizational skills

Ability to work independently

Problem-solving

Education

High school diploma

Tools

Helpdesk tools

Job description

WhatJobs Direct is seeking a proactive Customer Support Coordinator to manage inbound inquiries and ensure a seamless support experience. This fully remote role offers the flexibility to work from anywhere, contributing to a distributed workforce with focus on Port Elizabeth, Eastern Cape, ZA.

You will maintain high customer satisfaction and collaborate across departments to resolve issues. The ideal candidate has strong communication skills, problem-solving abilities, and experience with CRM