Executive-Customer Care Voice-Inbound

EXL; Cape Town; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A dynamic business consulting firm in Cape Town is looking for a Customer Service Representative to join their team. In this entry-level position, you will serve as the first point of contact for policyholders, handling billing transactions and providing technical support. Strong communication and organizational skills are essential for delivering exceptional service experiences and working effectively in a fast-paced environment. The annual salary ranges from ZAR150,000.00 to ZAR200,000.00.

Qualifications

• Must be able to process billing transactions efficiently.
• Experience in providing technical support is a plus.
• Ability to work in a fast-paced contact centre environment.

Responsibilities

• Act as the frontline contact for policyholders.
• Address inquiries professionally.
• Deliver exceptional service experiences.

Skills

Strong communication skills

Organisational skills

Job description

Executive-Customer Care Voice-Inbound

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast‑paced contact centre environment. Your role involves processing billing transactions, addressing inquiries and providing technical support with professionalism and precision. With strong communication and organisational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment.

Location: Cape Town, Western Cape, South Africa

Salary: ZAR150,000.00 – ZAR200,000.00 (annually)

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Business Consulting and Services