Customer Care Specialist — Inbound & Digital Support

FirstRand Bank India; Randburg; On-site; ZAR 180,000 - 280,000; Full time

Job summary

FirstRand Bank India is seeking a call centre professional to deliver high-quality customer service through telephone and digital channels. You will address queries promptly, provide accurate product information, and drive customer satisfaction in a fast-paced environment.

The role involves maintaining expert knowledge on products, pricing, and procedures, and collaborating to deliver cost-efficient, compliant service. A positive, proactive communicator with strong teamwork is ideal.

Qualifications

• Experience in customer support or call center roles with telephonic and written communications.
• Ability to follow standards and protocols and maintain professional client communications.
• Good telephone etiquette and written communication skills.

Responsibilities

• Provide high-quality customer service via telephone and digital channels.
• Resolve customer queries promptly and according to service standards.
• Maintain knowledge of products, pricing, procedures, and timelines to meet targets.
• Record and report on call centre activities to improve business results.
• Ensure client communications are professional and timely, keeping clients informed.

Skills

Customer service

Communication

Telephone handling

Education

Grade 12

Job description

FirstRand Bank India is seeking a call centre professional to deliver high-quality customer service through telephone and digital channels. You will address queries promptly, provide accurate product information, and drive customer satisfaction in a fast-paced environment.

The role involves maintaining expert knowledge on products, pricing, and procedures, and collaborating to deliver cost-efficient, compliant service. A positive, proactive communicator with strong teamwork is ideal.