Call Centre Consultant

Isilumko Staffing; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Isilumko Staffing in Johannesburg is seeking a customer service professional to handle inbound and outbound calls related to investment banking products. You will provide accurate information, resolve queries, and maintain meticulous customer records.

The role emphasizes meeting SLAs, upholding quality standards, and complying with FICA, FAIS (where applicable), POPIA and internal policies to ensure confidentiality and exceptional customer experience.

Qualifications

• Experience in customer service or call centers.
• Ability to provide accurate information on banking products.
• Strong record-keeping and confidentiality.

Responsibilities

• Manage inbound and outbound customer calls.
• Provide accurate information on investment banking products and services.
• Resolve customer queries within agreed turnaround times.
• Maintain accurate customer records.
• Escalate complex issues appropriately.
• Meet SLAs and quality standards.
• Comply with FICA, FAIS (where applicable), POPIA and internal policies.
• Maintain confidentiality.
• Contribute to excellent customer experience.

Job description

Key Responsibilities

• Manage inbound and outbound customer calls.




• Provide accurate information on investment banking products and services.




• Resolve customer queries within agreed turnaround times.




• Maintain accurate customer records.




• Escalate complex issues appropriately.




• Meet SLAs and quality standards.




• Comply with FICA, FAIS (where applicable), POPIA and internal policies.




• Maintain confidentiality.




• Contribute to excellent customer experience.