Customer Support Specialist - Multi-Channel

Tenacity Financial Services; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Tenacity Financial Services seeks a diligent customer service professional to handle diverse customer queries and complaints through multiple channels such as voice, email, WhatsApp, and social media. You will interpret information, resolve issues, and update records accurately in line with SOPs.

The role emphasizes professional customer experience, adherence to service levels, and performing staff card reconciliations when required.

Qualifications

• Handle a range of customer queries/complaints via multiple channels (voice, email, WhatsApp, social media).
• Provide accurate information on accounts, products, or services per SOPs.
• Access systems to resolve issues and update records accurately.

Responsibilities

• Interpret and resolve queries by providing account/product/service information per SOPs.
• Escalate relevant queries to stakeholders to ensure timely resolution.
• Capture dispositions based on query/complaint nature.
• Resolve store maintenance and staff card related queries and perform reconciliations.
• Deliver professional customer experience at all times.

Skills

Customer service

Communication

Problem solving

Job description

Tenacity Financial Services seeks a diligent customer service professional to handle diverse customer queries and complaints through multiple channels such as voice, email, WhatsApp, and social media. You will interpret information, resolve issues, and update records accurately in line with SOPs.

The role emphasizes professional customer experience, adherence to service levels, and performing staff card reconciliations when required.