Inbound Call Center Pro: Career Growth & Impact

WNS Global Services; Centurion; On-site; ZAR 167,400 - 223,200; Full time

Benefits offered by this job

On-the-job training

Career development opportunities

Job summary

A leading global business process management company is seeking a Call Center Agent in Centurion, South Africa. This role requires a minimum of 12 months experience in a customer service role and focuses on delivering first-class customer service to enhance customer experience and loyalty. The company offers on-the-job training and coaching, providing a structured path for career development. Ideal candidates should possess strong problem-solving skills, adaptability, and teamwork abilities.

Qualifications

• Minimum 12 months experience in customer service role (Contact centre).

Responsibilities

• Investigate, resolve and process high volume customer enquiries.
• Promote the client’s products and enhance customer experience.
• Provide accurate information on products and services.
• Escalate queries and complaints to ensure timely resolution.
• Increase customer retention and ensure credible reputation.

Skills

Customer service

Problem solving

Team work

Adaptability

Job description

A leading global business process management company is seeking a Call Center Agent in Centurion, South Africa. This role requires a minimum of 12 months experience in a customer service role and focuses on delivering first-class customer service to enhance customer experience and loyalty. The company offers on-the-job training and coaching, providing a structured path for career development. Ideal candidates should possess strong problem-solving skills, adaptability, and teamwork abilities.