In-Store Sales & Customer Experience Specialist

homechoice; Gauteng; On-site; ZAR 89,000 - 134,000; Full time

Job summary

homechoice is a leading South African homeware retailer. The Sales Associate will deliver an exceptional in-showroom customer experience by converting visits into sales through effective product demonstration, needs analysis and accurate order processing.

Join a dynamic team and support the Store Supervisor and Showroom Manager in achieving sales and service outcomes, with frontline sales execution, customer service, administration and adherence to operational standards.

Qualifications

• Grade 12 / Matric (minimum requirement).
• Minimum 1 year retail sales experience.
• Customer-facing sales experience within a target-driven environment.

Responsibilities

• Actively engage customers on the showroom floor to understand their needs and convert interactions into sales.
• Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue.
• Capture customer orders, documentation, payments, refunds, and credits accurately and timeously.
• Maintain stock and showroom standards with accurate merchandising and housekeeping on the sales floor.
• Follow policies, procedures, cash handling and risk management, and escalate issues as needed.

Skills

Customer service

Retail sales

Communication

Product knowledge

Education

Grade 12 / Matric

Job description

homechoice is a leading South African homeware retailer. The Sales Associate will deliver an exceptional in-showroom customer experience by converting visits into sales through effective product demonstration, needs analysis and accurate order processing.

Join a dynamic team and support the Store Supervisor and Showroom Manager in achieving sales and service outcomes, with frontline sales execution, customer service, administration and adherence to operational standards.