Retail Shop Assistant: POS & Customer Service Pro

Clicks Group Limited; Rustenburg; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Clicks Group in South Africa is seeking a Frontline Sales/Customer Service Associate to support in-store operations at our Rustenburg branch. You will be the brand ambassador, handling transactions, promotions and clubcard enrollment to enhance the customer experience.

Key duties include accurate cash handling, scanning merchandise, maintaining merchandising standards and delivering courteous service. You will stay updated on product ranges, promotions and events to inform customers and drive

Qualifications

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Responsibilities

• Execute all POS operations accurately and efficiently
• Scan merchandise, process payments and apply clubcard rewards
• Maintain cash handling accuracy and security
• Promote and enroll clubcard members to hit targets
• Inform customers of promotions to boost sales
• Provide brand-aligned, friendly, professional service
• Maintain merchandising standards and store housekeeping
• Support the Clicks values and be the customer’s first choice
• Keep product and promotion knowledge up to date

Skills

Planning and organising

Problem-solving

Strong customer orientation

Relating and networking

Following instructions

Delivering results

Working with people

Persuading and influencing

Education

Grade 12 (Maths 50%, English 50%)

Job description

Clicks Group in South Africa is seeking a Frontline Sales/Customer Service Associate to support in-store operations at our Rustenburg branch. You will be the brand ambassador, handling transactions, promotions and clubcard enrollment to enhance the customer experience.

Key duties include accurate cash handling, scanning merchandise, maintaining merchandising standards and delivering courteous service. You will stay updated on product ranges, promotions and events to inform customers and drive